Q: My kitchen machine has stopped working but there is power. What can I do?

• The capacity in bowl is too much, unit is overloaded. Take out some ingredients. Mostly happens with heavy doughs. • unplug for 10 minutes lets it cool down and plug back in to resume

Q: I’ve set the temperature to 180°C but the temperature only reaches 100°C. Why is this?

The temperature will not go above 100°C when liquids are being heated in the bowl as this is boiling temperature. Also, the addition of new ingredients will often reduce the bowl temperature until they come up to temperature.

Question 1

On using a pre-set programme, COOKING CHEF GOURMET turns off after 15 minutes. Why is this?

Accepted Answer

When you select a pre-set programme from the \'Programmes\' menu, press the dial to confirm the ones desired, and turn the display dial to select either \'Savoury\', \'Sweet\', \'Slow Cook\' or \'Steam\' programmes, and press the button to confirm. The Cooking Chef Goumet display is very userfriendly, you can easily follow the instructions that appear on the display screen. If no action is taken between each phases, Cooking Chef Gourmet will time out after 15 minutes! Tips: we suggest to prepare in advance the ingredients needed for the recipe you want to realize. Discover more hints on reading the instruction manual here attached, on section \'Using the pre-set programmes\'.

Question 2

My kitchen machine has stopped working but there is power. What can I do?

Accepted Answer

&bull;  The capacity in bowl is too much, unit is overloaded. Take out some ingredients. Mostly happens with heavy doughs. &bull;  unplug for 10 minutes lets it cool down and plug back in to resume

Question 3

Can I use the Cooking Chef to deep fry?

Accepted Answer

It is not recommended to deep fry in the cooking chef Gourmet. The maximum quantity of oil which should be used in the bowl is 250ml.

Question 4

I’ve set the temperature to 180°C but the temperature only reaches 100°C. Why is this?

Accepted Answer

The temperature will not go above 100&deg;C when liquids are being heated in the bowl as this is boiling temperature. Also, the addition of new ingredients will often reduce the bowl temperature until they come up to temperature.

Question 5

Can I use the Cooking Chef bowl on my induction hob at home?

Accepted Answer

The bowl should not be used on other induction hobs as it has been specially designed for use with the Cooking Chef only.

Question 6

Will the old bowls fit the new one?

Accepted Answer

Kenwood Chef Patissier XL bowls have been resigned for ease of fit and removal. This does mean however that existing models of Kenwood bowls can not be used on the Patissier XL. Likewise, Kenwood Chef Patissier XL bowls will not fit older models of Kenwood Chef.

Question 7

Why doesnt the timer start straight away?

Accepted Answer

If you have set your applaince to warm or cook, the timer will not start counting until the temperature sensor is near to the heat setting you have selected. If you want the timer to start straight away, you need to operate the appliance in manual mode.

Question 8

Cooking Chef XL | How to Fit the Stir Assist Clip

Accepted Answer

The stir assist clip is designed to use with the stir tool and further helps to incorporate mix ingredients when cooking.

Question 9

Titanium Chef Patissier XL |How to Use the Nesting DuoBowl™

Accepted Answer

Titanium Chef Patissier XL is available with two stainless steel bowls as standard. The 7L EasyWarm™ bowl is polished & feature two handles, the 5L bowl will nest within the larger bowl for easy storage. The XL tools are compatible with both bowls.

Question 10

How to Set the Language on your Titanium Chef Pattisier XL

Accepted Answer

Follow this video to choose which language to display on the BakeAssist™ touchscreen.

Question 11

Titanium Chef Patissier XL- How to Check if your Bowl Tools Need Adjusting

Accepted Answer

Learn how to check if your bowl tools need adjusting and how to get them to the optimum height for best performance.

Question 12

How to Use your Titanium Chef Patissier XL with the Kenwood World App

Accepted Answer

Please watch this video to discover how to use your Titanium Chef Patissier XL with the Kenwood World App.

Question 13

What are the features and benefits of Titanium Chef Baker and Titanium Chef Baker XL ?

Accepted Answer

The new Chef Titanium Baker delivers its best ever performance with a host of new features created for the baking connoisseur. Its trusted reliability is combined with a fresh iconic design you will be proud of; we have thought of everything! EasyWeigh™ Scales: Weigh directly into the bowl with precise built-in scales, save time and reduce mess when baking. Nesting DuoBowl™: Nesting DuoBowl for seamless baking; never limit your creativity. 1200W ChefMotor™: Digitally controlled ChefMotor™ with fold function; delicious results with delicate mixes. +25 Optional Attachments: A wide range of optional attachments available, from slicing & shredding to slow press juicing. EasyClean Tools: Stainless steel baking tools, dishwasher safe and lasts a lifetime. Kenwood World App: Everyday inspiration with step-by-step recipes to suit any baking connoisseur. LightLift™ Head: Making easy work of adding ingredients to your mix. PopTop™ Customisation: Interchangeable top covers, a range of colours to suit your kitchen style (*available as accessoires).

Question 14

Will the new Chef Titanium Baker be supported by Kenwood World App?

Accepted Answer

Titanium Chef Baker will be supported by the Kenwood World App and offering recipe inspiration and step-by-step guidance. The Kenwood World App will SUPPORT Titanium Chef Baker rather than control the appliance.Titanium Chef Baker is a non-connected appliance – the app will not control it.

Question 15

How to use and clean the Prospero Roto Food Cutter?

Accepted Answer

Watch this short film to get the most from your Prospero+ Roto Food Cutter. Learn correct assembly, fitting and cleaning.

Question 16

What can I use my Prospero+ Roto Food Cutter for?

Accepted Answer

Chop, grate and slice large quantities of vegetable, hard cheese and chocolate directly from the Prospero+ Bowl Tool Hub into the bowl.

Question 17

How to use and clean the Prospero+ Blend Xtract Sport?

Accepted Answer

From assembly to cleaning, this short film will introduce you to your new Blend Xtract Sport.

Question 18

How to use and clean the Prospero+ Grinding Mill?

Accepted Answer

The Prospero+ Grinding Mill runs from your high speed hub on the top of the machine. Watch this short film to see the mill in action, including how to assemble and clean.

Question 19

What can I use my Prospero+ Grinding Mill attachment for?

Accepted Answer

Grind wet or dry ingredients: from peppercorns and coffee beans, to garlic and ginger, and even coconut and nuts. Boost your dishes with the freshest flavours! Freshly grinding your whole spices retains flavour for much longer compared to ground spices, so we suggest only grinding small quantities at a time to enhance the flavour of your favourite dishes.

Question 20

How to use and clean the Prospero+ Food Processor and Citrus Press attachments?

Accepted Answer

The Prospero+ Food Processor and Citrus Press attachments both run from your high speed hub on the top of the machine. Watch this short film to see them in action, including how to assemble and clean.

Question 21

What can I use my Prospero+ Food Processor attachment for?

Accepted Answer

Finely chop meats and vegetables for patties or casseroles, serve expert stir fries, or make a homemade coleslaw with the Prospero+ Food Processor. This tool is ideal for chopping meat, poultry and fish, mixing cake batters and pastry and slicing or grating vegetables.

Question 22

What can I use my Prospero+ plastic Blender attachment for?

Accepted Answer

With a 1.5L capacity, the plastic blender is perfect for cold ingredients. Create smoothies, shakes, soups, batters and mayonnaise.

Question 23

How to assemble the Prospero+ Mincer?

Accepted Answer

Watch this short film to learn how to assemble your Prospero+ Food Mincer in easy to follow steps.

Question 24

Can you give me any advice on using my Kenwood Chef Sense?

Accepted Answer

Please see our tutorial videos below for video assistance with the Chef Sense

Question 25

I require more information on the attachment adapter for the Chef Sense. Can you help?

Accepted Answer

You can find more information regarding the Chef Sense attachment adapter here

Question 26

My Chef Sense will not switch on. What can I try?

Accepted Answer

The Chef Sense is equipped with a load sensor which will cut off if the ingredients are too heavy. The illuminated dial will flash, and the speed dial will need to be turned to the zero position before restarting your Chef.Reduce the load before restarting. If the head is lifted, the Chef Sense will also go into standby mode and stop functioning. Lower the head and reset the speed to zero, and the Chef can be restarted.For more information please see our tutorial videos.If the light flash sequence is different to that on the video please contact the Customer Experience team..

Question 27

There is no spanner with my Kenwood Chef Sense. How can I adjust the tools?

Accepted Answer

The bowl tools can be adjusted with one of your own spanners. An adjustable spanner would be ideal, or use one which fits the nut at the top of the spindle correctly.Alternatively one can be purchased for Kenwood Spares using this link. The dough hook will never need adjusting.

Question 28

All of the attachment outlets are working at the same time. Is this normal?

Accepted Answer

All of the outlets will operate at the same time, and this is normal. For example, when using the high speed outlet the bowl tools will turn. Please ensure the bowl has been removed before switching your machine on when using the slow, medium or high speed outlets.It is important to note that only one attachment should be used at any one time on a Kenwood kitchen machine. Attempts to use more than one attachment could damage your machine.

Question 29

Do you have tutorial videos on your kitchen machines?

Accepted Answer

Yes we do! We also have a range of recipe videos which will help you get off to the best start with your new machine.For extensive advice, tutorial videos and assistance with your product please see our advanced tutorials at: http://www.youtube.com/user/KenwoodLimitedIf you have any suggestions for more we would love to hear from you.

Question 30

Do you purchase old machines, or offer a part exchange service?

Accepted Answer

Regrettably we do not currently offer a purchase or part exchange scheme.

Question 31

How do I remove the top outlet cover on my Chef/ Major?

Accepted Answer

The cover lifts off entirely. There are no hinges or fixings. If your Chef is new it may be a little stiff to remove initially.Simply lever one side with a spatula, spoon or similar and the rest of the outlet cover should release with ease.

Question 32

I am missing the wrench from my Chef or Major

Accepted Answer

The bowl tools can be adjusted with a wrench. An adjustable wrench would be ideal, or use one which fits the nut at the top of the spindle correctly.

Question 33

I cannot remove the bowl on my Chef or Major. What can I do?

Accepted Answer

Your kitchen machine can deal with very heavy ingredients- for example bread dough- and the rotation of these types of ingredient can tighten the bowl into the machine and make it difficult to remove. In these cases extra force in a counterclockwise direction will be needed to remove the bowl. If you regularly make dough we would recommend the bowl is periodically loosened to avoid over tightening.

Question 34

Is the spatula heat proof?

Accepted Answer

Unless you have purchased the Cooking Chef, the spatula is not heat proof and cannot be used in saucepans or with hot liquids.

Question 35

Is there any Latex in the creaming beater?

Accepted Answer

No- this attachment is latex free.

Question 36

My Kitchen machine requires new feet. Can I fit them myself?

Accepted Answer

Yes. A set of new feet can be purchased from our website The old ones can be removed by carefully pulling them vertically outwards with a pair of pliers or similar. The new feet can then be push-fitted into the kitchen machine.

Question 37

My Chef tool has turned black

Accepted Answer

This is most likely due to a reaction to dishwasher detergent. Please note that the older non-stick coated attachments are unsuitable for dishwashing. It is possible to remove the black residue and restore the attachment to its original state. As the attachment has been exposed to detergents containing alkaline you need to neutralise it by soaking it in lemon juice or vinegar for 24 hours.

Question 38

My dough hook/ K beater is stuck. How can I remove it?

Accepted Answer

The tool may have been incorrectly attached before mixing. Lift the head and gently turn the attachment from the bottom end, twisting in a clockwise direction. It is important not to use forceful pressure.

Question 39

My K-Beater does not reach the sides of the bowl when mixing.

Accepted Answer

The K-Beater will not scrape the sides of the bowl down and should never touch the sides. Doing so could cause damage to both the bowl and the attachment. Either increase the speed slightly, or scrape the mixture down halfway through mixing with a spatula or similar tool.

Question 40

My older Chef has not been used for some time. Will it be okay to use?

Accepted Answer

This depends for how long, and on the condition of the Chef or Major when it was last used. Without the benefit of inspection it is impossible to say for certain. If you run the motor and it sounds ok, it may be fine, but for very old machine try lower quantities first. Finally, your Chef could be anything up to 65 years old.

Question 41

The K-Beater/ dough hook is missing

Accepted Answer

The K-Beater and Dough Hook are both tucked into the polystyrene within the product packaging.Please lift the polystyrene out of the box turn it over and check inside. These have been placed there to avoid damage during transportation.

Question 42

The whisk/ K-Beater is knocking against the bowl. What can I do?

Accepted Answer

You may need to adjust the height of the bowl tool. With the mixer switched off and unplugged, insert the beater or whisk and lower the mixer head. Check the clearance between the tool and the bottom of the bowl. Ideally the tool should be almost touching the bottom of the bowl. If the clearance needs to be adjusted, raise the mixer head and remove the tool. Using a suitable wrench loosen the nut sufficiently to allow adjustment of the shaft. To lower the tool closer to the bottom of the bowl, turn the tool shaft counterclockwise. To raise the tool away from the bottom of the bowl turn the shaft clockwise. Tighten the nut.  Fit the tool to the mixer and lower the mixer head. Check its position. Repeat the above steps as necessary until the tool is set correctly. Once this is achieved tighten the nut securely. No adjustment of the dough hook is necessary.

Question 43

What are the maximum capacities for my Chef/ Major kitchen machine?

Accepted Answer

The maximum capacities are as follows. Do not attempt to exceed these as doing so could damage your machine. Chef  - Short crust pastry - 680g flour, Fruit cake mix - 2.72kg total mix, Stiff bread dough - 1.36g flour, Soft bread dough - 1.3kg flour, Egg whites - 12 Major - Short crust pastry - 910g flour, Fruit cake mix - 4.55kg total mix, Stiff bread dough - 1.5kg flour, Soft bread dough - 2.6kg flour, Egg whites- 16

Question 44

What is planetary action?

Accepted Answer

While most beaters in a mixer rotate in a circular motion the Kenwood bowl tools move in a \'planetary\' way. This means that while the beater is revolving in one direction, the socket turns in the opposite direction making sure all the mixture is picked up from around the side, bottom and centre of the bowl.

Question 45

What is the best machine for making bread dough and cakes?

Accepted Answer

Without question the best machine for making cakes and bread is a stand mixer such as the Kenwood Chef or Major or the kMix stand mixer.For more information on the features of each machine please see our website.We also have a range of videos on our YouTube channel at http://www.youtube.com/user/KenwoodLimited

Question 46

What is the difference between a Chef and a Major?

Accepted Answer

The main difference between the two machines is the size. The Major has a 7 Quarts bowl and the Chef a 5 Quarts bowl. The motor size will also be different for a Major (800 Watts) for a Chef (750 Watts). It is worth noting that the Major is a taller and heavier machine as it can mix larger quantities at one time.

Question 47

What is the difference between the Chef models?

Accepted Answer

Put simply- there are three main types of Chef and Major.The power in each machine increases as you go through the Classic, Premier and Titanium ranges.Classic Chef or Classic Major - the first machine in the range. This machine takes a lot of its design style from the 1970\'s and 80\'s Chef, a design many people grew up with. It is of course now featuring today\'s motor. The range includes the three traditional bowl tools: K-beater, dough hook and balloon whisk with many versions also including the classic 1.5L blender.Premier Chef or Premier Major - Upgrades usually include a heat proof blender and creaming beater -check individual packages.Chef Sense or Chef Sense XL - The newest addition to the family! Utilises a new slow speed connector, however an adapter is supplied in pack to enable you to use most of your existing attachments (Not A701/A707). Modern, sleek styling and several new features are included.Titanium Chef or Titanium Major - Top of the range model with stainless steel tools and the only one with the ability to use medium speed accessories such as the food processor (included). Also includes creaming beater and heat proof blender (KMM/ KMC models) or glass blender (KM models). The bowl also has handles.Also available:Cooking Chef - The Cooking Chef is a Titanium Major, complete with all the tools and accessories, with induction cooking as an additional ability.Titanium \'Mega Packs\' - The same as the Titanium pack plus the top selling attachments included such as the food grinder, mill jar, citrus juicer and kitchen scales.

Question 48

Why does there seem to be a lot of mixture left on the sides and the bottom of the bowl?

Accepted Answer

The bowl tool may need adjusting. There is a nut located at the top of the K-beater, whisk, dough hook and creaming beater.Using a spanner, loosen this nut and you will then then be able to adjust the length of the shaft up or down. For the best results the attachment should be as close to the base of the bowl as possible without actually touching it. When you have found the required position, tighten the nut back up. The Creaming beater is perfect for mixes that tend to stick to the side of the bowl more and can be purchased separately if it was not included with your pack.

Question 49

Will any accessories fit my Kenwood Cooking Chef?

Accepted Answer

All currently available Chef/ Major accessories will fit the Cooking Chef.For bowl accessories such as the colander, ice cream maker and potato peeler, ensure you purchase the one that fits the Kenwood Major. These are the AT930 Colander, AT957 Frozen Dessert Maker and the AT445 Potato Peeler.

Question 50

My kMix Kitchen Machine will not start. What can I do?

Accepted Answer

Our kitchen machines are equipped with a slow-start motor and there is a delay before the motor starts.This is normal and minimises spillages and is beneficial for all recipes.It also prevents accidental processing. If the head lift has been lifted, or an overload occurs, the machine will cut out.At this point it is necessary to reset the machine before reuse. In order to do this, lower the head if raised, turn the speed dial to zero and allow several seconds before restarting the machine.It is advisable to gradually then increase the speed.

Question 51

There is variation in the speed of the machine. Is this normal?

Accepted Answer

Your mixer is fitted with an electronic speed sensor control that is designed to maintain the speed under different load conditions, such as when kneading bread dough or when eggs are added to a cake mix. You may therefore hear some variation in speed during the operation as the mixer adjusts to the load and speed selected - this is normal.

Question 52

How do I adjust the tool on a Patissier?

Accepted Answer

The tools are not adjustable on a Patissier.

Question 53

How do I adjust the tool on a Prospero?

Accepted Answer

The tools are not adjustable on a Prospero.

Question 54

My Prospero compact kitchen machine does not work. What should I do?

Accepted Answer

If the food processor isn\'t working, ensure the lid is on securely and the handle of the food processor attachment has been pulled as far clockwise as possible. It may click into place if it is new. The handle of the food processor should be above the \'W\' in Kenwood.Check the blender outlet cover (fast speed outlet) is locked as far clockwise as possible - it may click into place if new. Wait a few seconds and turn on again. If the machine has been overloaded, reduce the quantity of ingredients in the bowl.

Question 55

My Prospero food processor attachment does not work. What can I try?

Accepted Answer

If the food processor is not working, ensure the lid is on securely and the handle of the food processor attachment has been pulled as far clockwise as possible.The handle of the food processor should be above the �W\' in KENWOOD. Check the blender outlet cover (fast speed outlet) is locked as far clockwise as possible - it may click into place if new.

Question 56

My stand mixer moves a lot on the kitchen counter when mixing/. Is this normal?

Accepted Answer

Heavy ingredients, particularly dough, will cause your stand mixer to move from side to side and certain kitchen surfaces will allow the mixer to walk slightly across the kitchen counter as a result. This is normal for heavy ingredients. Large professional dough mixers often have large steel stabilising stands surrounding the bowl, a bit like cement mixers, but obviously this is not possible with a domestic machine! Your stand mixer will be fine but it should never be left unattended during the mixing process. This will not be as noticeable with the heavier machines but care should still be taken.

Question 57

When I am mixing heavy loads the mixer head moves. What should I do?

Accepted Answer

Some movement of the mixer head is normal - particularly when mixing heavy loads such as bread dough.

Question 58

Will the Chef attachments fit my Patissier?

Accepted Answer

Unfortunately, the Chef attachments will not fit. There are no attachments available for the Patissier.The Patissier has been designed for cake, bread and pastry making.

Question 59

Is the COOKING CHEF GOURMET more silent if compared to other Cooking Chef models?

Accepted Answer

All Kenwood\'s kitchen machines have robust motors, but a proper quietness depends on the type of the ingredients and the speed used.  A correct use of ingredients doses for your recipes, should avoid any possible noise and will ensure a speedy and accurate planetary motion, ensuring appropriate areation and gentle mixing of ingredients.

Question 60

Why is my unit not allow me to go to an higher speed?

Accepted Answer

The Cooking Chef is equipped with a safety device that prevent to use the stand mixer at an higher speed while the unit is using for cooking and the temperature reach over 140F (60C). If temperature cool down lower that limit the unit will be back to the maximum speed.

Question 61

Can you delay cooking using the timer on using Cooking Chef gourmet?

Accepted Answer

No, you can\'t. The product will only start cooking when the machine is started by yourself.

Question 62

My creaming beater and spatula has discoloured. Why is this?

Accepted Answer

Colourful spices such as turmeric and saffron can stain plastic and silicone. Your creaming beater comes with a black and grey silicone fin. We recommend using the black for savoury and the grey for sweet foods. This avoids flavour contamination and the staining cannot be seen on the black silicone.

Question 63

Can I stand a hot pan on my mixer to mix hot ingredients instead of pouring the content into the bowl?

Accepted Answer

Our mixers do not allow hot pans or pots to be located under the mixing arm. You should always cook/heat ingredients in a different pan and then pour the content of your vessel into the mixing bowl that comes with the kitchen machine (or any compatible bowl model, glass or stainless steel): the provided KW bowl is the only tool guaranteeing safe and stable fixing by locking the bowl into position to the mixer base. Both the glass bowl and the stainless steel bowl are safe with hot mixtures.

Question 64

Can my KW mixing bowl be heated on a naked flame?

Accepted Answer

No, we recommend not to heat the bowl (neither glass nor stainless steel) on a naked flame. A suitable pan/vessel should be used instead and the content should be poured into the mixing bowl afterwards: both cold and hot mixtures are allowed into the bowl.

Stand Mixers