Returns & Refunds
Here at Kenwood we want to make sure you are delighted every time you shop with us. Occasionally though, we understand you may change your mind.
If you need to return an unused item you can do so within 14 days for an exchange or refund of the purchase price as required, less the delivery charge. Refunds will be processed within 7 working days of receiving the returned item. Simply contact firstname.lastname@example.org and they will email a returns label and authorisation code within 48 hours.
Please return all goods to the following address:
Kenwood – Delonghi
Site 3520 (Therma), Wellington Parkway
Leicestershire LE17 4XW
Please enclose a copy of your order inside each of the parcels along with the returns authorisation.
All shipping costs of any returned goods remain the responsibility of the customer, and we recommend you obtain proof of posting and tracking details of your parcel in case of a problem.
The goods must be returned in the same condition as received and if possible with all packaging. We reserve the right to refuse or exchange an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part we will be happy to collect your item free of charge. Please contact us at email@example.com
Refunds can only be made to the original card of purchase or Paypal account used.
For our full Terms & Conditions, please click here
Shipping and delivery
UK Mainland Standard Delivery is £4.95, or FREE for orders over £100.
All our deliveries are done by ParcelForce
Regrettably we are only able to deliver to UK mainland addresses at this time.
For UK Mainland on our standard delivery service, your order will be sent to you within three working days of you placing it. If we think we’ll go over this time, we’ll send you an email to let you know - please make sure we have your up-to-date email address for this reason.
We'll need a signature to confirm delivery, so, if there’s no-one in, a note will be left with the courier's contact details to arrange another time.
At the moment we are not offering stated day or Saturday delivery, but we fully expect this service to be available very soon.
You can pay with any of the following valid debit and credit cards:
- Visa Debit
You’ll need to give us the same UK billing address for the card as is held by your credit or Debit Card Company.
We also use the banking verification system that requires your unique password associated with the card used at payment. This securely protects you and us from fraud.
We process your payment at the time you place your order.
Delivery address change
If you haven’t completed your order yet, you can change or add to your delivery addresses whenever you like. Go to ‘My Account’ – the link is in the top right-hand corner of your screen. You’ll need to sign in with your email and password. It’s quick and easy from there – just follow the instructions.
If you have already completed your order we’re sorry but we won’t be able to change any details for you - it’s already being processed.