Your application can take up to 28 days for the administration process to complete. Until this has been completed you will not be on our system, and we will be unable to answer any enquiries.
However, if your product is one which now has an extended five year warranty, and you have your receipt of purchase, you can relax in the knowledge that your product is covered by the guarantee. Models include the Cooking Chef (KM070, KM080), Chef/Major Titanium (KMC010, KMC013, KMC015, KMM020 and KMM023), kMix Stand Mixers (KMX50, KMX80, KMX90 series), and our Premium Food Processors (FP929, FP959, FPM800, FPM810, FP980).The first qualifying purchase date is 1st October 2013.
Please keep your proof of purchase somewhere safe as this forms an important part of your guarantee. In the unlikely event that you experience a manufacturing fault you can rest assured that the product will be covered under the terms of the guarantee.