FP920 Manuals/ FAQs/ Support

  • The blade unit is missing on my mill jar

    There is one blade unit supplied with the product, which can be used with the blender or the mill jar.

    Remove it from the blender and attach it to the mill jar after placing the ingredients into the jar, as shown by the diagram.

  • The drive shaft is loose and does not click in to the motor unit. Is this normal?

    Yes, the drive shaft is loose when initially placed on the motor unit. When the bowl, bowl tool and lid are interlocked fully they will secure the drive shaft in place.

    If your food processor does not start please check our article to rectify this.

  • My food processor will not work. What can I do?

    For your protection, there are several safety features on our food processors. It is highly likely the interlock needs a little more alignment for its first use, particularly if it is new.

    Your food processor can be operated when empty for short periods of time and we would advise the following simple steps if you have any problems:

    • Ensure the bowl handle is on the right hand side, with the control dial facing you. Start the handle at the 1 o’clock position and pull it around to the right hand side firmly.
    • Place your chosen blade in the unit.
    • Attach the lid, ensuring the feed tube (the funnel on the lid) is locked into the handle - also on the right hand side. For ease of assembly it is better to start the funnel at the 1 o’clock position and pull the lid clockwise to the right.
    • Switch the processor to the first speed, ensuring it is plugged in at the wall socket and switched on.
    • If the food processor still does not run, firmly pull the handle clockwise, towards you. It may click as it locks. The processor will then start, and subsequent interlocks will be much easier.

    Please note if your model is the FP190 series please ensure both the liquidiser, main bowl and lid are secured before use, as for safety reasons the product will not function without this.

    For further assistance please see our short tutorial video:

  • There is a burning smell from my food processor. Why is this?

    There may be a burning smell when you first use your new product. This is likely to be a ‘newness smell’ and it will lessen as you use your product more often.                                                                                                                               

    Please also ensure you do not run the unit for longer than the stated amount of time in your instruction booklet and follow instructions carefully.

  • My model does not include the citrus press or juicer – Where can I purchase one?

    The Citrus Press is only included in premium models, for example the FP980, but it is available for many of them as an additional accessory.

    Spares and accessories for Kenwood products, including many of our older products, are available from Kenwood Spares via their website at http://www.4kenwood.co.uk/. Alternatively they can be contacted by calling 0844 557 3653.

    In either case please have your model number ready when ordering, which is embossed on the underside of the power unit.

  • The mill jar is missing from my food processor

    The clear cup in the package is the mill jar unit. The corresponding blade unit can be found attached to the blender. Please detach the base unit from the blender and attach it to the clear cup. The sealing ring is located inside the base unit and can be removed for cleaning. Please ensure after cleaning that the sealing is fitted correctly back onto the base unit in accordance with the instructions.

    The mill jar is perfect for small dried ingredients such as herbs, nuts and coffee beans.  

    The mill jar is not included in the FP929 or FP959 packs but is available to purchase as a spare part.

  • The sealing ring is missing

     For your convenience, the sealing ring is located within the blade unit of the blender.

    The blade unit can be removed for easy cleaning after each use.

    Please ensure the base has been screwed tightly on to the blender before use.

     

  • What does the maxi blend canopy do?

    The Kenwood unique maxi blend canopy, or max capacity disk, works in two ways and is aimed at increasing the efficiency of knife blade chopping.

    It increases the working capacity of the bowl and improves the chopping performance of the knife blade.

  • How does the cord storage work on my food processor?

    This is a manual function and needs to be pushed into the lower part of the machine, which forms the cord storage area. 

  • The blender for my food processor is broken. How can I obtain a replacement?

    In the unfortunate event that your blender should break, a replacement can be purchased from Kenwood Spares.

    Spares and accessories for Kenwood products, including many of our older products, are available from Kenwood Spares via their website at http://www.4kenwood.co.uk/. Alternatively they can be contacted by calling 0844 557 3653.

    In either case please have your model number ready when ordering, which is embossed on the underside of the power unit.

    It is worth noting that, unless you own model number FPM810 or FPM800, the blender is not heat proof, therefore food should be allowed to cool before blending.

    If you own a Kenwood Chef or Kenwood Major which was manufactured after 1976 (model numbers beginning with A9 or KM), we now offer the Thermo Resist Blender (AT358), which is resistant to high temperatures.

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