KMC010 Support

  • I have registered for my 5 year guarantee but have not received confirmation. What can I do?

    Your application can take up to 28 days for the administration process to complete. Until this has been completed you will not be on our system, and we will be unable to answer any enquiries.

    However, if your product is one which now has an extended five year warranty, and you have your receipt of purchase, you can relax in the knowledge that your product is covered by the guarantee. Models include the Cooking Chef (KM070, KM080), Chef/Major Titanium (KMC010, KMC013, KMC015, KMM020 and KMM023), kMix Stand Mixers (KMX50, KMX80, KMX90 series), and our Premium Food Processors (FP929, FP959, FPM800, FPM810, FP980).The first qualifying purchase date is 1st October 2013.

    Please keep your proof of purchase somewhere safe as this forms an important part of your guarantee. In the unlikely event that you experience a manufacturing fault you can rest assured that the product will be covered under the terms of the guarantee.

  • Will the food processor attachment fit my Chef?

    The AT640 or AT647 Food Processor attachment will only fit the Titanium models, as these have an additional medium speed attachment point. Models include the KM001, KM002, KM010, KM020, KM030, KMC030, KMC015, KM023, KMC023, KM013, KMC013, KMC010 and KMM020.  The Titanium range has an additional Medium speed outlet

    If your model is not one of the Titanium range, it may be worth considering the AT340 Pro Slicer/ Grater attachment, which has seven discs included, for slicing, grating and julienne effects. The AT337, AT358, AT339 blender and AT320 mill jar set will carry out chopping functions and the AT950 mincer will mince meat and vegetables. These attachments, with the exception of the AT950, fit onto the high speed power outlet.  The AT950 uses the slow speed power outlet.

    Spares and accessories for Kenwood products, including many of our older products, are available from Kenwood Spares via their website at http://www.4kenwood.co.uk/. Alternatively they can be contacted by calling 0844 557 3653.

    In either case please have your model number ready when ordering, which is embossed on the underside of the power unit.

  • Will the food processor attachment fit my Chef?

    The AT640 or AT647 Food Processor attachment will only fit the Titanium models, as these have an additional medium speed outlet. Models include the KM001, KM002, KM010, KM030, KM020, KMC010, KMC015, KMC030 and KMM020.  The Titanium range of machines have an additional medium speed outlet

    If your model is not one of the Titanium range, it may be worth considering the AT340 Pro Slicer/ Shredder attachment, which has seven discs included, for slicing, grating and julienne effects. The liquidiser and Mill jar set will carry out chopping functions and the mincer will mince meat and vegetables.

    Spares and accessories for Kenwood products, including many of our older products, are available from Kenwood Spares via their website at http://www.4kenwood.co.uk/. Alternatively they can be contacted by calling 0844 557 3653.

    In either case please have your model number ready when ordering, which is embossed on the underside of the power unit.

  • How old is my Chef?

    We are proud to be able to say that the Kenwood Chef and Major have been manufactured for over 60 years.  

    The list below will help you identify how old your machine is. Your model number can be found on the underside of the machine.

    Older Chef Models

    1950 – 1957    A700 Chef

    1953 1958    A706 Major

    1957 – 1960    A700D Chef

    1958 – 1963    A706D Major

    1960 – 1962    A701 Chef

    1960 – 1966    A320 Chefette Hand Mixer

    1962 – 1976    A701A Chef

    1963 – 1966    A707 Major

    1966 – 1979    A707A Major

    1969 – 1978    A702 Chef 110V

    1969 – 1976    A717 Major 110V

    1973 – 1979    A355 Chefette

    1979 – 1981    A717C Major

    1976 – 1981    A901 Chef (Current attachments fit this machine, and later models)

    1980 – 1982    A530 Processor Deluxe

    1981 – 1985    A901DL Chef Deluxe

    1981 – 1987    A907D Major

    1982 – 1989    A532/4 Food Processor

    1983 – 1985    A375 Chefette

    1983 – 1988    A902 Chef Excel

    1984 – 1987    A904 Chef Excel

    1992 1998    KM200 Chef

    1998 2006    KM300 Chef

    2003 – 2006    KM001/2/3 Chef

    2006 – 2013    KM336, KMC510, KMC560, KM010, KM020

    2009 Current KM069, KM070, KM080 Cooking Chef

    2012 Current KM337, KMC010, KMC030, KM400, KMM020, KMC570

    2013 Current KM353/5/7 series Classic Retro Chef.

     

  • What is the difference between the AT312 and AT960 Citrus Juicers?

    The AT312 can be used on any Chef or Major kitchen machine. It attaches to the high speed outlet.

    AT960 is a medium speed attachment and can only be used on Titanium models KM001, KM002, KM010, KM020, KM030, KMC030, KMC015, KM023, KMC023, KM013, KMC013, KMC010 and KMM020.

  • I am missing the spanner from my Chef or Major

    The spanner is located within the packaging for the creaming beater. Please open this packaging and you will find the spanner tucked behind the display card in the top of the packet.

    The spanner can be used to adjust the height of your attachments, in order to ensure perfect results every time. Alternatively an adjustable spanner can be used.

  • The K-Beater/ dough hook is missing

    The K-Beater and Dough Hook are both tucked into the polystyrene within the product packaging. Please lift the polystyrene out of the box turn it over and check inside. These have been placed there to avoid damage during transportation.

  • My Dough Hook/ K-Beater is stuck. How can I remove it?

    The tool may have been incorrectly attached before mixing. Lift the head and gently turn the attachment from the bottom end, twisting in a clockwise direction. It is important not to use forceful pressure.

    If this is unsuccessful we would advise the machine is taken to a service centre.

    A list of Kenwood approved repair agents can be viewed by clicking on the following link:

    http://www.kenwoodworld.com/uk/Customer-Services-Support/service-agents/

  • I am having difficulty fitting the Flexi Beater into my Chef or Major. All my other tools are fine.

    The shaft design has been updated in recent years. It is possible that the shaft on your Flexi Beater is a different design to your other bowl tools. To confirm compare the shaft on this bowl tool to your other bowl tools.

    If it is different please contact the Customer Experience team via our contact form and they can send you the correct shaft for your Chef or Major. Please ensure you fill in all the information requested to enable us to assist you as quickly as possible. The shaft can be replaced by unscrewing the old one and screwing the replacement into the bowl tool. Adjust the shaft to ensure the beater just touches the bottom of the bowl.

  • How do I remove the top outlet cover on my Chef/ Major?

    The cover lifts off entirely. There are no hinges or fixings. If your Chef is new it may be a little stiff to remove initially.

    Simply lever one side with a spatula, spoon or similar and the rest of the outlet cover should release with ease.

Where to buy Titanium Chef KMC010

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