Customer Support

FAQs Kitchen Machine Attachments

Back to FAQ's

Popular FAQ's

  • Can I get additional dies for my Metal Pasta Maker?

    Included in your pack is the Maccheroni rigati die. To purchase any of the additional dies, please call 0870 241 3653 or contact the shop where you purchased the attachment. 001 Miccheroni Rigati 002 Bigoli 003 Casarecce 004 Maccheroni 005 Spaccatelli 006 Spaghetti Quadri 007 Pappardelle 008 Silatelli 009 Linguine 010 Fusilli 011 Conchigliette 012 Bucatini 013 Orecchiette 014 Biscuit Maker
  • Can I process hot ingredients?

    All liquids must be cooled to room temperature before placing in the blender.

  • Does the pasta dough need to be a specific consistency for use in my Plastic Pasta Maker?

    The pasta mix should resemble coarse breadcrumbs or a course crumb texture. The particles should be separate but if squeezed together it should form a clump which bonds together. Don’t make the mix too dry as it could break your pasta maker or mixer.
  • How do I adjust the paddle on my Colander and Sieve?

    To adjust the paddle height 1 Unplug. 2 Raise the mixer head and insert the paddle. 3 Hold the paddle, then loosen the nut. 4 Lower the mixer head. 5 Adjust the height by turning the paddle. The paddle blades should bend slightly against the sieve. 6 Raise the head, hold the paddle and tighten the nut.
  • How do I clean my Grain Mill?

    The metal components can be cleaned using a dry, course brush. The rest of the attachment should be cleaned in hot, soapy water. Remember to dry thoroughly.
  • How do I clean my Ice Cream Maker?

    All parts of the Ice Cream Maker should be cleaned in hot soapy water. No parts are dishwasher safe. The freezing bowl should be allowed to warm to room temperature before cleaning and should be dried thoroughly. Failure to dry this part properly could result in a film of ice once frozen which could stop the paddle turning.
  • How do I clean my Meat Grinder?

    Loosen the ring nut manually or with the spanner and dismantle. Wash all the parts in hot soapy water, then dry. Don’t wash any part in the dishwasher. Never use a soda solution. Re-assemble. Wipe the screens with vegetable oil, then wrap in greaseproof paper to prevent discolouring/rusting. Place the mincer in the storage box and cover with the tray. You can pull the lid off the pusher and store the sausage and kebbe attachments inside.
  • How do I clean my Pasta Maker attachment?

    Loosen the ring nut manually or with the spanner and dismantle. Use the cleaning tool to remove all dough. Allow the dough to dry in the screens before using the cleaning tool. Wash in hot, soapy water or on the top rack of your dishwasher
  • How do I clean my Roto Food Cutter?

    Dismantle the attachment. Wash all parts in hot soapy water, then dry. Do not wash in a dishwasher.
  • How do I clean myCentrifugal Juicer?

    Dismantle before cleaning. Do not wash any parts in your dishwasher. Some foods, e.g. carrot, will discolour the plastic. Rubbing with a cloth dipped in vegetable oil helps remove discolouring. Wash other parts by hand, then dry.
  • How do I clean mySlicer/Shredder?

    Wash the plates in hot soapy water, but be careful of the blades as they are very sharp. Wipe the main base with a damp cloth and then dry.
  • How do I get additional plates for my Slicer/Shredder?

    To buy a plate not included in your pack, contact the dealer from whom you purchased your appliance.
  • How do I know which side of the reversible plate to use on my Slicer/Shredder?

    Your chosen cutting side must be uppermost. Some plates are reversible: one side slices, the other side shreds.
  • How long can I keep my ice cream made by my Ice Cream Maker for?

    Ice cream made from raw ingredients should not be kept for over a week. But Ice cream tastes best fresh so do not make too far in advance ever.
  • How long can I keep pasta made by my Pasta Maker before cooking it?

    Cook macaroni and rigatoni within 4 hours. Otherwise they become brittle and snap.
  • How long should I leave the Ice Cream Maker bowl in the freezer for?

    The bowl should be allowed to sit in the freezer for at least 24 hours, though the longer the better. The freezer should be operating at -18°C.
  • How long should it take to make ice cream or sorbet in my Ice Cream Maker?

    It should only take about half an hour for your ice cream or sorbet to be done, but it could take up to 45 minutes. If the mix is still not the desired consistency after 45 minutes, then turn off the machine and scoop the mixture out of the bowl and place into a suitable container and put in the freezer until frozen to desired consistency.
  • How much preparation do I need to do to the fruit before I juice it in my Centrifugal Juicer?

    Remove stones (eg. plums, peaches, cherries). Remove tough skins (eg melons, pineapples, cucumbers, potatoes). Soft-skinned and other food just needs washing (eg apples, grapes, pears, strawberries, cabbage, carrots, celery, lettuce, parsley, radishes, spinach).
  • How should I clean my Citrus Juicer?

    Wash the cone, sieve and bowl by hand, then dry thoroughly. Alternatively wash in the dishwasher (top rack only). Never immerse the connector in water, wipe over with a damp cloth.
  • How should I clean my Potato Prep?

    Rinse the parts in cold water immediately (don’t use your dishwasher). Then leave to dry.
  • I have never made sausages in my Meat Grinder before. What tips can you give?

    Ask your butcher for sausage skin or mail order from the Natural Casing Company Ltd, PO Box 133, Farnham, Surrey GU10 5HT, England. Use pig/hog skin on the large nozzle and sheep/lamb skin on the small nozzle. Or, instead of using skin, roll the extruded sausages in breadcrumbs or seasoned flour before cooking. If you’re using skin, soak it in cold water for 30 minutes first, then open it up with a jet of water. Put your chosen nozzle under a running tap and pull the skin onto the nozzle.
  • Pulp has stopped coming out of my Centrifugal Juicer. What should I do?

    Switch off and unclog the bowl.
  • The feed tube is blocked on my Meat Grinder or Pasta Maker. How can I remedy this?

    If the feed tube becomes clogged, use the end of the spanner/pusher handle to push the mix onto the scroll. Don’t use anything other than the spanner handle and don’t push too hard. Never let the feed tube fill up.
  • The freezing solution seems to be leaking from the Ice Cream Maker bowl. What should I do?

    You should discontinue use immediately. The freezing solution used is non toxic, but having a leak would impede the function of the attachment.
  • The mixer head won’t shut when I’m using my Potato Prep. What should I do?

    If the mixer head won’t shut, raise it, then switch on and off to reposition the metal pin.
  • The pasta comes out curly from my Pasta Maker – how can I stop this?

    This is normal. The first batch will come out curly but the second batch will be straighter. You can re-process the first batch.
  • What are each of the screens for on my Plastic Pasta Maker?

    The screens are numbered: spaghetti 1 macaroni 2 rigatoni 3 tagliatelle 4 lasagne 5 large macaroni 6
  • What are the different drums for on my Roto Food Cutter?

    There should be four drums with your attachment, numbered one to four. 1 = Fine shredding 2 = Thick shredding 3 = Fine slicing 4 = Course shredding
  • What can I use my Grain Mill for?

    You can use the grain mill to mill a range of cereals including wheat, rye, buckwheat, husked barley, millet and rice. Oats can also be ground but a coarse setting should be selected. All the cereals must be dry otherwise the mill will clog.
  • What do the different plates do on my Slicer/Shredder?

    The thick and thin slicer plates are ideal for cheese, potato, carrot, cabbage, courgette, beetroot, onion and apple. The thick and thin shredder plates are ideal for cheese, carrot, potato and foods of a similar texture. The plates are reversible, each having a shredding function on one side and a slicing function on the other. There are four additional plates that can be bought separately. The extra-coarse shredder coarsely shreds cheese and carrot. The rasping plate grates parmesan cheese, and potato for German potato dumplings. The thin chipper cuts: potatoes for super-thin French fries; ingredients for salads, garnishes, casseroles and stir fries. The standard chipper cuts: potatoes for thin French fries; ingredients for casseroles and dips.
  • What is kebbe? I have an attachment for it with my Meat Grinder

    Kebbe is a traditional Middle Eastern dish: deep-fried lamb-and-bulgur wheat parcels with a minced meat filling. It can be made with a Meat Grinder.
  • What is the capacity of the Grain Mill?

    The hopper can accommodate 750g-1kg of grain, depending on the cereal. However once the machine has started milling you can keep feeding more grain through the attachment indefinitely.
  • What is the difference between AT312 and AT960 Citrus Juicers?

    The AT312 can be used on any kitchen machine. It attaches to the high speed outlet. AT960 is a medium speed attachment and can only be used on Titanium models KM001 – KM040
  • What is the difference between the screens on my Meat Grinder?

    Use the fine screen for raw meat; fish; small nuts; or cooked meat for shepherd’s pie or meat loaves. Use the medium and coarse screens for raw meat; fish; nuts; vegetables; hard cheese; or peel or dried fruit for puddings and marmalade.
  • What is the maximum amount of fruit that can be processed in one batch in my Centrifugal Juicer?

    Don’t process more than 4.5kg (10lb) at a time. Switch off for 10 minutes between batches.
  • What should I use my Coarse Sieve for?

    Rough side up for removing fibres from cooked fruit and vegetables, eg rhubarb and spinach. Pureeing fruit and vegetables eg bananas, cooked potatoes and making biscuit crumbs. Smooth side up for stoning cooked fruit, eg plums, damsons.
  • What should I use my Fine Sieve for?

    rough side up for pureeing cooked fruit and vegetables e.g. tomatoes and potatoes. smooth side up for flour and soft fruit, e.g. raspberries.
  • Why do my ingredients stick to the inside of my Ice Cream Maker bowl?

    You must always start your machine before adding the ingredients to avoid this. Use the feed tube in the bowl cover to add the ingredients once the machine is running.
  • Why do some fruits produce bitter juice in my Centrifugal Juicer?

    Citrus fruits will produce bitter juice because their pith gets processed too. The Kenwood citrus press attachment is recommended for citrus fruits.

If you need help, you've come to the right place