Customer Support

If you need help, you've come to the right place

Questions we hear the most

  • The sealing ring is missing

    Guidance on where to find the sealing ring

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  • The mill jar is missing from my food processor

    Guidance on where to find the mill jar

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  • There is a burning smell from my food processor. Why is this?

    Guidance on the 'newness' smell

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  • What does the maxi blend canopy do?

    User advice for the maxi blend canopy

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  • How old is my Chef?

    A historical guide to the Chef

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  • I am missing the spanner from my Chef or Major

    Advice on the location of the spanner

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  • The K-Beater/ dough hook is missing

    Advice on the location of the bowl tools

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  • The blade unit is missing on my mill jar

    Guidance on where to find the blade unit

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  • How does the cord storage work on my food processor?

    Advice on using the cord storage

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  • The drive shaft is loose and does not click in to the motor unit. Is this normal?

    User guidance

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