Customer Support

Contact Customer Support

You can contact customer support by:

  • Using the contact form
  • Calling customer support on 0508 200 300
    for any product, sales or customer service enquiries
    between Monday and Friday 9am - 5pm
  • Use our service representative locator to locate a service agent near you.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • Why are bowls and lids etc not covered by the guarantee?

    No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.

  • I am having difficulty fitting the Flexi Beater into my Chef or Major. All my other bowl tools fit fine.

    The shaft design has been updated in the last year or two. It may be that the shaft on your Flexi Beater is a different design to your other bowl tools. Check and see if the shaft to the Flexi Beater is different to your other bowl tools, if it is then contact the Customer Care Centre on 1800 126 659.

  • What is a Kenwood Kitchen Machine?

    The Kenwood kitchen machine is a stand mixer with a difference. All models come with 3 bowl tools – a whisk, k-beater and dough hook. These allow you to do all the tasks you would expect from a mixer, from whisking egg whites to making dough. The unique planetary mixing action gives you perfect results every time.

    With additional power outlets and an amazing range of attachments, the mixer becomes a kitchen machine as you can tailor it to your personal needs. With attachments for blending, chopping, slicing and mincing, as well as making ice-cream, pasta and juice, there are no limits to what you can achieve.

  • What are Hand Blenders used for?

    Hand Blenders are very versatile tools, they are designed to be easy to use and easy to store. The main attachment is for blending small amounts, but many come with a whisk. They are supposed to be smaller substitutes to larger and more expensive appliances.

  • What is the difference between a Food Processor and a Kitchen Machine?

    A Kitchen Machine is Primarily for mixing dough and cake mixtures. A Food Processor can do these jobs but not with the efficiency of a kitchen machine. If you are planning on making cakes you should consider how much you will be doing this job. If it is going to be a common occurrence then a Kitchen Machine would be a better choice. It is worth taking note of the fact that a Food Processor is far smaller than a chef.

Spare Parts

If you require spare parts you will need to purchase them from a service agent, please use the service representative locator page to assist in locating your closest service representative.

Instruction Manuals

    Where to Find Model NumberKitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”