Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use Kenwood limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. This warranty excludes damage caused by misuse, neglect,
shipping accident, incorrect installation, or work carried out by anyone other than an authorised Kenwood After-Sales Service Representative.

Proof of Purchase

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

  1. Please contact your nearest Kenwood approved service representative using our service referral web page and explain the nature of the problem.
  2. Provide the Kenwood service representative with your warranty details and proof of purchase.
  3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a Kenwood approved service representative.
  4. Kenwood will bear the cost of postage and handling for the return and dispatch of the goods.

Use the link below to download our warranty card:
Kenwood warranty card (PDF 1,501kb)

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from Kenwood by simply calling this number Australia: 1800 126 659

Warranty Periods

Category Sub Category New Products Factory Seconds
Food Preparation Titanium and Cooking Chef 10 Years 1 Year
Kitchen Machines 5 Years 1 Year
Kitchen Machine Attachments 5 Years 1 Year
Food Processors 5 Years 6 months
Bench Blenders 1 Year 6 months
Hand Blenders 1 Year 6 months
Hand Mixers 1 Year 6 months
Meat Grinders 1 Year 6 months
Choppers 1 Year 6 months
Citrus Juicers/Presses 1 Year 6 months
Housewares Toasters 1 Year 6 months
Kettles 1 Year 6 months
Deep Fryers 1 Year 6 months
Slow Cookers 1 Year 6 months
Rice Cookers 1 Year 6 months
Breadmakers 1 Year 6 months
Food Steamers 1 Year 6 months
Kitchen Scales 1 Year 6 months
Electric Knives 1 Year 6 months
Can Openers 1 Year 6 months
Commercial Use* All Products 6 Months

*Commercial use applies when products are being utilised in a non-domestic capacity.

Disclaimer: The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. Please contact our team or visit the Kenwood website for further information on warranty terms. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In New Zealand this warranty is additional to the conditions and guarantees of the Consumers Guarantee Act (1993).