Customer Support

Contact Customer Support

You can contact customer support by:

  • Using the contact form
  • Calling customer support on 1800 126 659
    for any product, sales or customer service enquiries
    between Monday and Friday 9am - 5pm
  • Use our service representative locator to locate a service agent near you.

Online Promotion Redemptions

To begin your online redemption process, please use the link below
to go to our online redemptions page listing all our current promotions
with their terms and conditions.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information about your product.

Common FAQ's

  • Can I get a Food Processor for my Chef / Major so I don’t need two separate machines?

    Yes, but it’s only available for the KM020 and KM023 models. For all other models the liquidiser, mincer and slicer and shredder will carry out some of the functions of a food processor.

  • Can my Hand Blender crush ice?

    For safety reasons, this is not advised. If you wish to crush ice a Kenwood Blender would be more appropriate.

  • What is the difference between a Food Processor and a Kitchen Machine?

    A Kitchen Machine is Primarily for mixing dough and cake mixtures. A Food Processor can do these jobs but not with the efficiency of a kitchen machine. If you are planning on making cakes you should consider how much you will be doing this job. If it is going to be a common occurrence then a Kitchen Machine would be a better choice. It is worth taking note of the fact that a Food Processor is far smaller than a chef.

  • What are the maximum capacities for my machine?

    The maximum capacities are as follows. Do not attempt to exceed these as it could seriously damage your machine.

    • Shortcrust pastry - 680g flour
    • Fruit cake mix - 2.72kg total mix
    • Stiff bread dough - 1.35kg flour
    • Soft bread dough - 1.3kg flour
    • Egg whites - 12

Popular FAQ topics

Spare Parts

If you require spare parts you will need to purchase them from a service agent, please use the service representative locator page to assist in locating your closest service representative.

Instruction Manuals

    Where to Find Model NumberKitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”