Customer Support

Due to the COVID-19 shutdown, our services have been restricted. If you require any assistance in this time, please use the contact information below and we will respond as soon as we can:

For service queries, please email service.za@delonghigroup.com

For sales queries, please email orders.za@delonghigroup.com

For spares queries, please visit: www.eurostore.co.za/product-category/kenwood/

If you need help using or finding any of our products, or have any questions about Kenwood, our Customer Experience Team will be glad to help you.

Please note we may only deal with South African customers - if you have an overseas enquiry, please find your country on our global site and then visit Customer Care, for local contact details.

Tel. +27 (0) 11 474-0153

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

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What parts are dishwasher proof?

Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.
Why are bowls and lids etc not covered by the guarantee?

No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.
Where can I find my serial number / date code?

Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.