The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from online shop sales.
Delonghi is committed to compliance with all laws and regulations. This policy does not exclude or modify the statutory rights or liability of any party.
| Reason || Defect || Verification
|Initial Product Failure
(out of box)
|Appliance is inoperable
||Appliance is inoperable within a reasonable period of purchase date
||Refer to approved service centre to confirm defect
||Appliance is partially inoperable
If your goods remain boxed and unopened you may return them within 30 days for a full refund on the price of the product(s) returned less the shipping fee.
If you notice any damage to your goods please notify customer support at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form, evidence of damage may be required i.e. photographs.
If your goods are deemed faulty within a reasonable period we may replace them free of charge or refer you to your nearest approved service centre.
For all returns please, call DeLonghi after sales call centre for assistance 0508 200 300
- DeLonghi will not accept returns that are not defective
- DeLonghi will not accept returns that have been damaged by the account customer or end user
- DeLonghi will not accept returns from account customer or end user for change of mind or that not have been sold to the end user e.g. aged stock or stock rotation
- All requests to return the appliance to be completed on the form that will be provided including a copy of the end users purchase receipt
- Where DeLonghi accepts the request to return the appliance, DeLonghi shall provide a GRA number and organise the collection of the appliance(s)