Please Note:

During this time of heightened concern for health and hygiene, our service centres will be closed to walk-in customers from now till 12 May 2020 as required by the government of Malaysia. We will resume operations 13 May 2020. We understand that this is great inconvenience for our customers and will be keeping our customer watsapp and email lines open during this time. 

WhatsApp:          011-1716 0291


We appreciate your patience and wish you good health and safety during this time. Our priority is that our customers feel safe at our service centres and we will continue to have the following measures in place once we resume normal operations:

  • All service staff undergoes temperature checks twice a day.
  • Service counters are regularly cleaned with antibacterial surface cleaner.
  • Customers will have easy access to hand sanitisers.

We're here to help you with your Kenwood product.
Get support by phone. Besides that, request a service or buy parts and acessories.



Need a repair to your Kenwood product?


We're here to help you with your Kenwood product.
Get support by phone. Besides that, request a service or buy parts and acessories.

De'Longhi Group Customer Service Head Office & Collection Centre Operating Hours (1st & 2nd Floor)
No 22 , Jalan Tasik Utama 5, Medan Niaga Tasik Damai Mon - Fri: 9.00am - 6:00pm
The Trilium Lake Fields Sungai Besi, 57000 Kuala Lumpur, Lunch Hour: 12:00am - 1:00pm
Malaysia. (GPS: N 3.03421 E 101.42338) Sat, Sun & Public Holiday: Close
Tel: 603 - 9054 5100/200/300  
Fax: 603 - 9054 1393 Operating Hours (Ground Floor 
WhatsApp: 011 - 1716 0291 Collection Centre)
Email: Mon - Sun including Public Holiday:
Website: 10:00am - 8:00pm
Fotofiix Collection Centre (Sri Petaling) Operating Hours
KG-6 & 7,Endah Parade, No 1, Jalan 1/149E, Bandar Baru. Mon - Sun including Public Holiday:
Sri Petaling, 5700 Kuala Lumpur, 10:30am - 9:00pm
Malaysia. (GPS: N 3.03796 E 101.04178)  
Tel/Fax: 603 - 9054 2400  
Fotofiix Collection Centre (Sri Hartamas) Operating Hours
P3E, Plaza Floor, Jalan Sri Hartamas 1, Sri Hartamas Mon - Sun including Public Holiday:
Hartamas Shopping Ceentre, 50480 Kuala Lumpur, 10:00am - 9:30pm
Malaysia (GPS: N 3.163909 E 101.656488)   
Tel/Fax: 603 - 6206 2792  
Fotofiix Collection Centre (3 Damansara formerly known as Tropicana City Mall) Operating Hours
Lot LG-33A, Lower Ground Floor, 3 Damansara. 47300 Pertaling Jaya, Mon - Sun including Public Holiday:
Malaysia. (GPS: N 3.07833 E 101.37636) 10:30am - 9:00pm
Tel/Fax: 603 - 7732 7239  

Not staying in Selangor state? Please click here to view the list of servicing contractors thoughout Malaysia.

Note: To avoid disappointment, always contact the service agent to confirm they can repair your particular product model before taking your appliance for repair.