Customer Support

DE’LONGHI GROUP CUSTOMER SERVICE CENTRE

De’Longhi Group Customer Service Head Office & Collection Centre
Cam Care Device Sdn Bhd (Head Office)

No 22, Jalan Tasik Utama 5, Medan Niaga Tasik Damai,                                        
The Trilium Lake Fields Sungai Besi, 57000 Kuala Lumpur. Malaysia
GPS: N 3.03421 E 101.42338

Contact Person:Mandy Leong / Carren Kaur/ Ekin                                    
Tel: 603 – 9054 5100/200/300                                       
Fax: 603 – 9054 1393                                      
WhatsApp: 011-17160291                                      
Email: dlgsvc@camcare.com.my                                      
Website: http://www.camcare.com.my/                                                 

Operating Hours (1st & 2nd Floor)                                        
Mon – Fri: 9:00am – 6:00pm                                        
Lunch Hour: 12:00pm – 1:00pm                                        
Sat, Sun & Public Holiday: Closed                                        
                                       
Operating Hours (Ground Floor Collection Point)                                       
Mon – Sun including Public Holidays: 10:00 am – 8:00pm
Email: fotofiix.s2@gmail.com

Collection Centre (Sri Petaling)                                        
KG-6 & 7, Endah Parade, No 1, Jalan 1/149E, Bandar Baru. Sri Petaling, 57000 Kuala Lumpur.
GPS: N 3.03796 E 101.04178                                        

Tel/fax: 603 – 90542400 
Email: fotofiix.s1@gmail.com                                       
                                        
Operating Hours                                        
Mon – Sun including Public Holidays: 10:30am – 9:00pm                             

Collection Centre (Sri Hartamas)                                        
                                       
P3E, Plaza Floor, Jalan Sri Hartamas 1, Sri Hartamas, Hartamas Shopping Centre, 50480 Kuala Lumpur.                                        
GPS: N 3.163909 E 101.656488  
                                     
Tel/fax: 603 – 62062792
Email: fotofiix.s3@gmail.com
                                       
Operating Hours                                        
Mon – Sun including Public Holiday: 10:00am – 9:30pm                                        
                                                                            
Collection Centre (3 Damansara formerly known as Tropicana City Mall)                                    
Lot LG-33A, Lower Ground Floor, 3 Damansara. 47300 Petaling Jaya, Selangor
GPS: N3 07.833 E101 37.636
                                       
Tel/fax: 603 – 77327239
Email: fotofiix.tc@gmail.com
                                       
Operating Hours                                       
Mon – Sun including public holiday: 10:30am – 9:30pm

 

Not staying in Selangor state? Please click here to view the list of servicing contractors thoughout Malaysia.

Note: To avoid disappointment, always contact the service agent to confirm they can repair your particular product model before taking your appliance for repair.

 

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Questions we hear the most

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • I have issues with my Kenwood Product which I purchased at a third party store. Can I still claim any store guarantees?

    Please contact the store you bought it from, Kenwood Ltd has no affect on store guarantees and we cannot redeem them for you.

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Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”