Customer Support

e're here to help you with your Kenwood product.
Get support by phone. Besides that, request a service or buy parts and acessories.

De'Longhi Group Customer Service Head Office & Collection Centre
De'Longhi Group Customer Service Head Office & Collection Centre Operating Hours (1st & 2nd Floor)
No 22 , Jalan Tasik Utama 5, Medan Niaga Tasik Damai Mon - Fri: 9.00am - 6:00pm
The Trilium Lake Fields sungai Besi, 5700 Kuala Lumpur, Lunch Hour: 12:00am - 1:00pm
Malaysia. (GPS: N 3.03421 E 101.42338) Sat, Sun & Public Holiday: Close
Tel: 603 - 9054 5100/200/300  
Fax: 603 - 9054 1393 Operating Hours (Ground Floor 
WhatsApp: 011 - 1716 0291 Collection Centre)
Email: dlgsvc@camcare.com.my Mon - Sun including Public Holiday:
Website: http://www.camcare.com.my/ 10:00am - 8:00pm
   
Collection Centre (Sri Petaling) Operating Hours
KG-6 & 7,Endah Parade, No 1, Jalan 1/149E, Bandar Baru. Mon - Sun including Public Holiday:
Sri Petaling, 5700 Kuala Lumpur, 10:30am - 9:00pm
Malaysia. (GPS: N 3.03796 E 101.04178)  
Tel/Fax: 603 - 9054 2400  
   
Collection Centre (Sri Hartamas) Operating Hours
P3E, Plaza Floor, Jalan Sri Hartamas 1, Sri Hartamas Mon - Sun including Public Holiday:
Hartamas Shopping Ceentre, 50480 Kuala Lumpur, 10:00am - 9:30pm
Malaysia (GPS: N 3.163909 E 101.656488)   
Tel/Fax: 603 - 6206 2792  
   
Collection Centre (3 Damansara formerly known as Tropicana City Mall) Operating Hours
Lot LG-33A, Lower Ground Floor, 3 Damansara. 47300 Pertaling Jaya, Mon - Sun including Public Holiday:
Malaysia. (GPS: N 3.07833 E 101.37636) 10:30am - 9:00pm
Tel/Fax: 603 - 7732 7239  
Not staying in Selangor state? Please click here to view the list of servicing contractors thoughout Malaysia.

Note: To avoid disappointment, always contact the service agent to confirm they can repair your particular product model before taking your appliance for repair.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Questions we hear the most

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • I have issues with my Kenwood Product which I purchased at a third party store. Can I still claim any store guarantees?

    Please contact the store you bought it from, Kenwood Ltd has no affect on store guarantees and we cannot redeem them for you.

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