Customer Support

Need a repair to your De'Longhi product? Simply call De'Longhi Group Service Centre where an advisor will be happy to help you.

De’Longhi Group Customer Service Head Office & Collection Centre
Cam Care Device Sdn Bhd (Head Office)

  Operating Hour (1st & 2nd Floor)
No 22 , Jalan Tasik Utama 5, Medan Niaga Tasik Damai Mon - Fri: 9:00am - 6:00pm
The Trilium Lake Fields Sungai Besi, 57000 Kuala Lumpur, Lunch Hour: 12:00pm - 1:00pm
Malaysia. (GPS: N 3.03421 E 101.42338) Sat, Sun & Public Holiday: Closed
Tel: 603 - 9054 5100/200/300  
Fax: 603 - 9054 1393 Operating Hours (Ground Floor 
WhatsApp: 011-1275 0291 Collection Centre)
dlgsvc@camcare.com.my Mon - Sun including Public Holiday:
 http://www.camcare.com.my/ 10:00am - 8:00pm
   
Cam Care Collection Terminal @ Glo Damansara Shopping Mall Operating Hours
UNIT NO. L3A.05, LEVEL 3A GLO DAMANSARA Mon - Sun including Public Holiday:
NO. 699, JALAN DAMANSARA 10:30AM – 8:00PM
60000 KUALA LUMPUR  
Tel: 603 - 7731 1113  
   
Fotofiix Collection Centre (Sri Hartamas) Operating Hours
P3E, Plaza Floor, Jalan Sri Hartamas 1, Sri Hartamas Mon - Sun including Public Holiday:
Hartamas Shopping Ceentre, 50480 Kuala Lumpur, 10:00am - 9:30pm
Malaysia (GPS: N 3.163909 E 101.656488)   
Tel/Fax: 603 - 6206 2792  

Not staying in Selangor state? Please click here to view the list of servicing contractors thoughout Malaysia.

Note: To avoid disappointment, always contact the service agent to confirm they can repair your particular product model before taking your appliance for repair.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Questions we hear the most

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • I have issues with my Kenwood Product which I purchased at a third party store. Can I still claim any store guarantees?

    Please contact the store you bought it from, Kenwood Ltd has no affect on store guarantees and we cannot redeem them for you.

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