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Frequently Asked Questions

FAQ's General Questions

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Popular FAQ's

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. i.e. Kettle. The date code will be a series of 4 digits such as OM44.

  • Why are bowls and lids etc not covered by the guarantee?

    No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.

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