Customer Support

We're here to help you with your Kenwood product.
Get support by email or phone. Besides that, request a service or buy parts and acessories.

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+852 6643 4119‬


Call us and hear from a Kenwood specialist.

We recomend you to first search for an answer in our FAQ.
In case you don't find it, please send and email to our specialists.

Customer Service
+852 2237 1313

Office Hours
From Monday to Friday: 09:00h to 18:00h
(Lunch break 12:00h to 13:00h)
Saturday: 09:00h to 13:00h

Sundays & Public holidays closed.


Find Kenwood Authorized Service Centers.

Parts and Accessories
Buy parts and accessories
online on website

Find here
your product's manual. 

How To
our Global channel with all our "How to" videos (English Only).

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. i.e. Kettle. The date code will be a series of 4 digits such as OM44.

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Why are bowls and lids etc not covered by the guarantee?

    No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.

Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”