Deliveries and returns

We want to make sure you are delighted every time you shop with us. Please find here below a few useful information on our deliveries and returns policies.

Vi påbörjar hanteringen av din beställning så snart ditt köp är gjort. Du kommer att få en orderbekräftelse via e-post inklusive en leveranslänk för att du ska kunna hålla koll leveransstatusen direkt på transportörens webbplats.

Leveransen är gratis för beställningar över 270 kr medan en fraktavgift på 60 kr tillkommer för beställningar under detta belopp.

Leveranstiden beror på vilka produkter som beställs och leveransadressen. Under perioder med reducerat pris eller andra kampanjer kan leveranserna ta något längre tid än normalt.

Kom ihåg att ange en leveransadress och ett giltigt telefonnummer när du gör din beställning. Observera att det inte är möjligt att leverera dina beställningar utomlands.

Av säkerhetsskäl kan följande produkter endast levereras med standardfrakt: portabla luftkonditioneringsapparater och avfuktare samt avkalkningsmedel.

Vi garanterar inte leverans till ytterdörr, leverans kan i vissa fall ske till tomtgräns

Customer satisfaction is something we take very seriously. 
If you're not happy with your purchase, you can return unused items purchased on our Official website within 30 days from their shipment for a full refund of their purchase price.

How to proceed:
Please observe the following steps:
1.a Access to your private account area (for registered members)

1.b Access to the order page sent by email (for guest members)

2. Click the RETURN button on the top right of the page

3. Select the product you want to return 

4. Download the pre-paid return label and document

5. Put the return document inside the parcel and close the box (the products have to be returned in their original packaging)

6. Stick the UPS return label on the box 

7. Either take the parcel to the nearest UPS station and drop it off or book a home pick up for free 
(For home pick up please contact UPS by the official company phone line or website)
The tracking back will be shown and updated on your order confirmation page. 
Please mind that pre-paid return labels can be used within 30 days from your return request date.

If you choose a different delivery service for your return, we kindly ask you to note that return shipping cost will be defined by the courier at customers’ expense and we will not be able to track your parcel and to keep you updated on the return status.

We will not assume any responsibility for damages or loss that occurs to those goods after they're delivered to you. 

In case of a return, please add all the following items inside the original box and parcel:

• The unused product in their original condition and packaging
• Accessories included inside the original box
• Anything else received with the products (this includes free gifts and discount vouchers)
• Warranty Paper
• User manual

All refunds will occur via the original payment method used within 14 days from the receipt of the goods.

Our products are designed to last over time. In the unlikely event that your product presents a defect during its warranty period, we invite you to refer to our General Terms and Conditions:

For our full Terms & Conditions, please click here