Frequently Asked Questions

Kitchen Machines

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Popular FAQ's

  • How can I get my Chef / Major serviced?

    We have authorised service centers, see here to find your nearest location.

  • How do I clean my machine?

    Always switch off and unplug before cleaning. Wipe the mixer body and outlet covers with a damp cloth, then dry. Never use abrasives or immerse in water Wash the Bowls, tools and splashguard by hand, then dry thoroughly. Or alternatively, wash in the dishwasher. Never use a wire brush, steel wool or bleach to clean your stainless steel bowl. Use vinegar to remove limescale. Keep away from heat (cooker tops, ovens, microwaves)

  • How many attachments can I use at once?

    You can only use one attachment at one time on a Kenwood Kitchen Machine. Please be aware that all the outlets will still spin when the machine is turned on but you should not try to use more than one at any one time as it could overload the motor and break the machine.

  • What is the difference between a Chef and a Chef Major?

    The Chef Major is a larger machine in both motor size and bowl capacity.

  • What is the Flexi Beater?

    Unique to Kenwood, the flexible shape of this new bowl tool fit the profile of the Kenwood bowl perfectly ensuring that all soft mixtures are mixed to perfection, reducing the need to scrape down the bowl every couple of minutes.

  • Why does there seem to be a lot of mixture left on the sides and the bottom of the bowl?

    The mixing attachment may need adjusting There is a nut located at the top of the K-beater, Whisk and Dough Hook, with a spanner loosen this nut and you will then be able to adjust the attachment up and down the shaft. For the best results the attachment should be as close to the base of the bowl as possible without actually touching. When you have found the required position, tighten the nut back up. The new Flexible beater is perfect for mixes that tend to stick to the side of the bowl more.

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