KM636 Manuals/ FAQs/ Support

  • I am missing the spanner from my Chef or Major

    The spanner is located within the packaging for the creaming beater. Please open this packaging and you will find the spanner tucked behind the display card in the top of the packet.

    The spanner can be used to adjust the height of your attachments, in order to ensure perfect results every time. Alternatively an adjustable spanner can be used.

  • The K-Beater/ dough hook is missing

    The K-Beater and Dough Hook are both tucked into the polystyrene within the product packaging. Please lift the polystyrene out of the box turn it over and check inside. These have been placed there to avoid damage during transportation.

  • I have an older Chef or Major. Where can it be serviced or repaired?

    We are delighted to be able to offer an outside guarantee repair service for our Chef and Major models, for customers within the UK. The price bands are as follows:

     Band 1: £50.00 – This is for repairs such as:  Switch, Speed Control, re-greasing, head lift lever and other smaller repairs.

     Band 2: £75.00 – Motor or Gearbox, Planet Hub, etc.

     Band 3: £100.00 - Motor and switch, Gearbox and Hub

     Band 4: £125.00 – Replacement of both Motor & Gearbox etc.

    The above price includes the Collection and re-delivery. Collections are all-day appointments, but we can arrange for the machine to be collected from another address if this is more convenient. Your machine will need to be well packaged for the journey.

    If you do not wish to go ahead with the repair after you have been given the quotation then there will be a £15.00 charge to cover postage to release your mixer for return.

    Regrettably this service is currently unavailable for A700 - A707 series models.

    If you would like to arrange collection of your machine, please use the 'Contact Us' option and include as much information as possible about the model number and fault you are experiencing, along with your full contact details.

  • Will the food processor attachment fit my Chef?

    The AT640 or AT647 Food Processor attachment will only fit the Titanium models, as these have an additional medium speed outlet. Models include the KM001, KM002, KM010, KM030, KM020, KMC010, KMC015, KMC030 and KMM020.  The Titanium range of machines have an additional medium speed outlet

    If your model is not one of the Titanium range, it may be worth considering the AT340 Pro Slicer/ Shredder attachment, which has seven discs included, for slicing, grating and julienne effects. The liquidiser and Mill jar set will carry out chopping functions and the mincer will mince meat and vegetables.

    Spares and accessories for Kenwood products, including many of our older products, are available from Kenwood Spares via their website at http://www.4kenwood.co.uk/. Alternatively they can be contacted by calling 0844 557 3653.

    In either case please have your model number ready when ordering, which is embossed on the underside of the power unit.

  • How old is my Chef?

    We are proud to be able to say that the Kenwood Chef and Major have been manufactured for over 60 years.

    The list below will help you identify how old your machine is. Your model number can be found on the underside of the machine.

    Older Chef Models

    1950 – 1957    A700 Chef

    1953 1958    A706 Major

    1957 – 1960    A700D Chef

    1958 – 1963    A706D Major

    1960 – 1962    A701 Chef

    1960 – 1966    A320 Chefette Hand Mixer

    1962 – 1976    A701A Chef

    1963 – 1966    A707 Major

    1966 – 1979    A707A Major

    1969 – 1978    A702 Chef 110V

    1969 – 1976    A717 Major 110V

    1973 – 1979    A355 Chefette

    1979 – 1981    A717C Major

    1976 – 1981    A901 Chef (Current attachments fit this machine, and later models)

    1980 – 1982    A530 Processor Deluxe

    1981 – 1985    A901DL Chef Deluxe

    1981 – 1987    A907D Major

    1982 – 1989    A532/4 Food Processor

    1983 – 1985    A375 Chefette

    1983 – 1988    A902 Chef Excel

    1984 – 1987    A904 Chef Excel

    1992 1998    KM200 Chef

    1998 2006    KM300 Chef

    2003 – 2006    KM001/2/3 Chef

    2006 – 2013    KM336, KMC510, KMC560, KM010, KM020

    2009 Current KM069, KM070, KM080 Cooking Chef

    2012 Current KM337, KMC010, KMC030, KM400, KMM020, KMC570

    2013 Current KM353/5/7 series Classic Retro Chef.

     

  • I require a replacement blender for my Chef or Major

    The blenders will are compatible with any Chef or Major which was manufactured from around 1976, although they will not fit the A701 or A707 models. The A901/ A907 models are compatible. Your model number can be found on the underside of your Chef or Major. Kenwood spares offer an excellent choice of liquidisers for your Chef or Major, which are as follows:

    • AT358 – ThermoResistTM Glass (Heatproof)
    • AT338 – Glass (Not heatproof)
    • AT337 – Acrylic (Not heatproof, but lightweight)
    • AT339 – Stainless Steel (heatproof – not transparent)

    All four blenders have a 1.5 litre working capacity for cold ingredients, or 1.2 litre capacity for hot ingredients within the AT358 and AT339.

    Spares and accessories for Kenwood products, including many of our older products, are available from Kenwood Spares via their website at http://www.4kenwood.co.uk/. Alternatively they can be contacted by calling 0844 557 3653.

    In either case please have your model number ready when ordering, which is embossed on the underside of the power unit.

  • Why does there seem to be a lot of mixture left on the sides and bottom of the bowl?

    The bowl tool may need adjusting. There is a nut located at the top of the K-beater, whisk, dough hook and creaming beater.

    Using a spanner, loosen this nut and you will then then be able to adjust the length of the shaft up or down. For the best results the attachment should be as close to the base of the bowl as possible without actually touching it. When you have found the required position, tighten the nut back up.

    The Creaming beater is perfect for mixes that tend to stick to the side of the bowl more and can be purchased separately if it was not included with your pack.

    For further assistance please see our short video tutorial:

     

  • Grease is leaking from my Chef or Major. What should I do?

    The gears within your Chef or Major are coated in a food grade grease and this can occasionally seep from where the tools fit. This is more likely if your machine is more than 40 years old, stored for a long time without use, or stored on its side. It is recommended that you store the Chef in an upright position when not in use.

    Very occasionally an oil leak can occur with a new machine and this is normally due to transportation and storage conditions.

    The oil is vegetable based and completely safe. It can be wiped away with a piece of kitchen towel. Your Chef/ Major should not require lubricating in its normal lifetime. However if the machine has lost a considerable amount of grease after a long time in storage it may be worth considering having the machine serviced.

     

  • My Dough Hook/ K-Beater is stuck. How can I remove it?

    The tool may have been incorrectly attached before mixing. Lift the head and gently turn the attachment from the bottom end, twisting in a clockwise direction. It is important not to use forceful pressure.

    If this is unsuccessful we would advise the machine is taken to a service centre.

    A list of Kenwood approved repair agents can be viewed by clicking on the following link:

    http://www.kenwoodworld.com/uk/Customer-Services-Support/service-agents/

  • I am having difficulty fitting the Flexi Beater into my Chef or Major. All my other tools are fine.

    The shaft design has been updated in recent years. It is possible that the shaft on your Flexi Beater is a different design to your other bowl tools. To confirm compare the shaft on this bowl tool to your other bowl tools.

    If it is different please contact the Customer Experience team via our contact form and they can send you the correct shaft for your Chef or Major. Please ensure you fill in all the information requested to enable us to assist you as quickly as possible. The shaft can be replaced by unscrewing the old one and screwing the replacement into the bowl tool. Adjust the shaft to ensure the beater just touches the bottom of the bowl.

Related Products

Related Attachments