Frequently Asked Questions

FAQs Smoothie Makers

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Popular FAQ's

  • Are there any guidelines for what I can put in my smoothie maker?

    Most fruits and vegetables can be blended in a liquidiser, however some of the harder fruits, such as apples, may need to be cut up into smaller pieces before they will blend easily. It is also recommended that any dried fruits are soaked in water for a few hours before blending.
  • How long does a smoothie last?

    Ideally a freshly made smoothie should be consumed immediately after it is made. A good guideline is to try and drink it within the same day.
  • What does a Stir Stick do?

    A Stir stick is a handy tool that allows you to push the fruit against the flow of the blending, meaning that they are processed faster and more effectively.
  • What is a Pulse Function?

    The pulse button is used when you need short bursts of power at the optimum speed. This is controlled by the user which means you control how long the machine is run for. It is a useful way of avoiding over-processing. For example, it can be used for an extra burst of blending at the end of a mix to smooth the mixture a little more.
  • What is best to change the consistency of a smoothie?

    If your smoothie is too thick you need to add more liquid, all smoothies have to have a liquid base so it is best to use the markings on the goblet for best results. If your smoothie is too thin then add some frozen ingredients or maybe half a banana.
  • What is the advantage of Having a Tap?

    A Tap is a fun and convenient way to dispense the drinks you have made in your Smoothie Maker. It allows for simple and easy serving into glasses without having to lift a heavy goblet and trying to pour out drinks with no mess.
  • What is the Difference between a Blender and a Smoothie maker?

    A Smoothie Maker is a drinks maker, the tap is designed for serving drinks and the smoothie maker is designed to be a centre piece for a party or gathering. A Blender however a less fun product, meant for use to make things such as soups and for frothing milk. A Smoothie Maker is a drinks maker, designed to make smoothies and other drinks.
  • What is the Difference between a Juicer and a Smoothie maker?

    A Juicer is an appliance used simply for extracting the juice of a fruit, resulting in a much thinner and often clearer drink than a smoothie, as Smoothie Makers use the whole fruit to make the drinks.
  • Why aren’t there any more than 2 speeds on any smoothie makers?

    We like to keep things simple. There are only ever two speeds because that’s all you really need. One for harder fruits and one for liquids and softer fruits. There is also the Pulse button of course, for ice crushing and quick bursts of liquidising.

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Common FAQ's

  • How can I get my Chef / Major serviced?

    We have authorised service agents based throughout the UK please contact our customer service department for details on 02392 392333 and quote your postal code.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • How do I clean my kettle?

    Before cleaning make sure you have unplugged your kettle and let it cool down. Wipe with a damp cloth, then dry. Do not use abrasives because they will scratch the metal and plastic surfaces. Even though your kettle comes with a filter, you still need to clean the inside (and the filter) regularly. Remove the filter by holding the tab and then lifting the filter out. Regular descaling of the flat element will improve the performance of your kettle. Supermarket proprietary descalers or vinegar can be used to descale your kettle.

  • What time is the Kenwood Shop open?

    The Kenwood Shop, Located in Havant, Hampshire is open from 9am – 1.00pm and 1.30pm – 4.30pm Mon – Sat

  • What time is Connect Distribution open for ordering?

    Connect Distribution is open from 8.30am – 8pm

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Why are bowls and lids etc not covered by the guarantee?

    No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.