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Frequently Asked Questions

FAQs Fryers

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Popular FAQ's

  • Can I buy a new filter for my Deep Fryer lid?

    The lid filters are permanent and providing they are cleaned on a regular basis should not need to be replaced. However, these can be purchased from our mail order company Electrue on 0870 241 3653.

  • Can I deep Fry frozen foods?

    Yes. Just remember to shake off any excess ice before using them.

  • Can I re-use the oil from my Deep Fat Fryer?

    Yes, but you should allow the oil to cool, then pour the oil through Muslin or absorbent paper before re-using. However oil should be completely changed after every 8-10 uses.

  • How do I clean my Fryer?

    Never start cleaning until the oil has cooled down. The Mesh, bowl and lid should all be removed (Please note that on some models the bowl is not removable) and soaked in hot soapy water for 20 minutes. The mesh should then be cleaned with a stiff brush and the bowl with a non-abrasive cleaner. The outer body should be wiped with a damp cloth. If your Deep Fat Fryer has the patented Total Clean system, then you can put everything but the control module in a dishwasher.

  • What is the Total Clean system on a Deep Fat Fryer?

    This means that the Deep Fat fryer has a removable control module. Although this module has to be cleaned carefully and kept away from water, the rest of the Fryer can be cleaned easily and even put into a dishwasher.

  • Why is corn oil recommended for Fryers?

    Other oils may cause foaming and unpleasant smells at higher temperatures. Corn oil will give up to 8-10 uses whereas other oils should be changed after 3-4 fries.

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Frequently Asked Questions (or FAQ's) will help you to find additional information about your product.

Common FAQ's

  • How can I get my Chef / Major serviced?

    We have authorised service agents based throughout the UK please contact our customer service department for details on 02392 392333 and quote your postal code.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • How do I clean my kettle?

    Before cleaning make sure you have unplugged your kettle and let it cool down. Wipe with a damp cloth, then dry. Do not use abrasives because they will scratch the metal and plastic surfaces. Even though your kettle comes with a filter, you still need to clean the inside (and the filter) regularly. Remove the filter by holding the tab and then lifting the filter out. Regular descaling of the flat element will improve the performance of your kettle. Supermarket proprietary descalers or vinegar can be used to descale your kettle.

  • What time is the Kenwood Shop open?

    The Kenwood Shop, Located in Havant, Hampshire is open from 9am – 1.00pm and 1.30pm – 4.30pm Mon – Sat

  • What time is Connect Distribution open for ordering?

    Connect Distribution is open from 8.30am – 8pm

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Why are bowls and lids etc not covered by the guarantee?

    No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.