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Frequently Asked Questions

FAQ's Food Choppers

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Popular FAQ's

  • Why doesn't my food chopper operate?

    The safety interlock may not be fully engaged. Ensure the lid has been fitted to the bowl correctly and turn clockwise until it locks.

  • What are food choppers suitable for?

    Food choppers are suitable for a range of foods including:

    • Nuts
    • Breadcrumbs
    • Biscuits
    • Meat (Raw and cooked)
    • Vegetables
    • Soft fruit
    • Herbs
    • Cheese
    • Eggs
    • Fish

  • How do I clean my food chopper?

    Power Unit

    • Wipe clean with a damp cloth, then dry.

    Lid, Bowl and Knife Blade

    • Wash by hand or placed on the top rack of your dishwasher. (These parts are unsuitable for a steam-steriliser. Instead, use a sterilising solution in accordance to the manufacturers instructions.

  • Parts of my food chopper have discloured, is this nonmal?

    Yes, this is perfectly normal and won't harm the plastic or affect the flavour of your food. Rub with a damp cloth dipped in vegetable oil to remove the disclolouration.

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Frequently Asked Questions (or FAQ's) will help you to find additional information about your product.

Common FAQ's

  • How can I get my Chef / Major serviced?

    We have authorised service agents based throughout the UK please contact our customer service department for details on 02392 392333 and quote your postal code.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • How do I clean my kettle?

    Before cleaning make sure you have unplugged your kettle and let it cool down. Wipe with a damp cloth, then dry. Do not use abrasives because they will scratch the metal and plastic surfaces. Even though your kettle comes with a filter, you still need to clean the inside (and the filter) regularly. Remove the filter by holding the tab and then lifting the filter out. Regular descaling of the flat element will improve the performance of your kettle. Supermarket proprietary descalers or vinegar can be used to descale your kettle.

  • What time is the Kenwood Shop open?

    The Kenwood Shop, Located in Havant, Hampshire is open from 9am – 1.00pm and 1.30pm – 4.30pm Mon – Sat

  • What time is Connect Distribution open for ordering?

    Connect Distribution is open from 8.30am – 8pm

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Why are bowls and lids etc not covered by the guarantee?

    No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.