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FAQs Bread Makers

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Popular FAQ's

Popular FAQ's

Can I use the delay timer for all of the programs?

It is recommended that the delay timer is not used with either the dough, jam or gluten free settings. You should not use the delay timer if any perishable ingredients are used in the recipe, ie: milk, eggs, yoghurt etc. The rapid bake does not work with the delay timer.
How do you remove the kneader from the pan on a BM200?

Fill the pan to just above the kneader with hot soapy water immediately after removing the bread. This will soften any dough that has baked inside the kneader and ensures easy removal.
How should I measure out my ingredients?

It is very important that you use exact measurements in your bread maker. Always use liquids at room temperature (20°C/68°F) unless making bread using the basic cycle. Always use the measuring spoon provided when measuring out smaller quantities of dry or liquid ingredients.
I’ve plugged in my bread maker but nothing has happened, is it broken?

Make sure you have turned on the bread maker. All Kenwood bread makers come with an on/off switch situated under the right hand handle on the BM150 and round the back of the BM250 and BM256. Make sure you plug the appliance in before turning the on/off switch, and always turn it off before unplugging the appliance.
My bread has not come out as expected. What am I doing wrong?

Have you selected the correct program? Check that you are not selecting rapid bake. You should also double check that you are putting in the exact amounts of the ingredients in the correct order. If you are still experiencing problems, please see the troubleshooting guide.
My Bread Makers does not mix when I press start?

Some settings have a rest period before mixing. Check your timings table for this information. Also make sure that the bread pan has been properly inserted into the machine.
Why do I need to remove the bread pan from the machine before adding the ingredients?

You have to do this to prevent spillages into the oven chamber. Ingredients that splash onto the heating element can burn and cause smoke.

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Common FAQ's

How can I get my Chef / Major serviced?

We have authorised service agents based throughout the UK please contact our customer service department for details on 02392 392333 and quote your postal code.
Where can I find my serial number / date code?

Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.
How do I clean my kettle?

Before cleaning make sure you have unplugged your kettle and let it cool down. Wipe with a damp cloth, then dry. Do not use abrasives because they will scratch the metal and plastic surfaces. Even though your kettle comes with a filter, you still need to clean the inside (and the filter) regularly. Remove the filter by holding the tab and then lifting the filter out. Regular descaling of the flat element will improve the performance of your kettle. Supermarket proprietary descalers or vinegar can be used to descale your kettle.
What time is the Kenwood Shop open?

The Kenwood Shop, Located in Havant, Hampshire is open from 9am – 1.00pm and 1.30pm – 4.30pm Mon – Sat
What time is Connect Distribution open for ordering?

Connect Distribution is open from 8.30am – 8pm
What parts are dishwasher proof?

Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.
Why are bowls and lids etc not covered by the guarantee?

No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.