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Frequently Asked Questions

FAQs Water Filters

  1. What are the grains in the Water Filter Cartridge?
  2. Why are Water Filter cartridges moist on opening?
  3. Why does the water filter cartridge have to be changed after 28 days even if 150 litres have not been run through?

FAQs Toasters

  1. Can I cancel my toast at any time?
  2. Can I cook toasties in my toaster (Toastie bags)?
  3. Can I toast bagels or other bread types?
  4. How do I clean my toaster?
  5. How does the Peek & View system work
  6. What bread can I put in my toaster?
  7. What does the de-frost button do?
  8. What is a removable crumb tray?
  9. What is browning control?

FAQs Smoothie Makers

  1. Are there any guidelines for what I can put in my smoothie maker?
  2. How long does a smoothie last?
  3. What does a Stir Stick do?
  4. What is a Pulse Function?
  5. What is best to change the consistency of a smoothie?
  6. What is the advantage of Having a Tap?
  7. What is the Difference between a Blender and a Smoothie maker?
  8. What is the Difference between a Juicer and a Smoothie maker?
  9. Why aren’t there any more than 2 speeds on any smoothie makers?

FAQs Sandwich Makers

  1. How do I clean my Sandwich Maker?
  2. Is there anything I should do before I use my Sandwich Maker for the first time?
  3. My Sandwich Maker is emitting smoke, is this normal?
  4. When is my Sandwich Maker ready for use?

FAQs Prospero Attachments

  1. Do I need to peel the fruits before I use them in my Centrifugal juicer?
  2. How do I clean my Mincer attachment?
  3. How does my Citrus Juicer fit onto my Kitchen Machine?
  4. My Liquidiser leaks, what should I do?
  5. What are the differences between a Citrus Press and a Centrifugal Juicer attachment?
  6. What can I use the Liquidiser for?
  7. What do I use the knife blade for on my Food Processor attachment?
  8. What do the slice/shred plates with my Food Processor attachment do?
  9. What is the difference between the screens on my Mincer?
  10. What speeds should I use for which fruits when using my Centrifugal Juicer?
  11. Why won’t my Food Processor work?
  12. Why won’t my Liquidiser work?
  13. Why won’t my Mincer work?
  14. Why wont my Citrus Juicer not start?

FAQs Prospero

  1. How do I clean my machine?
  2. How do I fit the splashguard?
  3. My machine is labouring what can I do?
  4. My machine will not start. Why?
  5. There is variation in the speed of the machine, is this normal?
  6. What are the maximum capacities for my machine?
  7. What is the dough hook guard?
  8. What should I do if my machine has stopped mixing?
  9. When I am mixing heavy loads the mixer head moves, what should I do?

FAQs Patissier

  1. How do I clean my machine?
  2. The machine seems to take some time to reach speed when first switched on. Is this normal?
  3. There is variation in the speed of the machine. What should I do?
  4. What are the maximum capacities for my machine?

FAQs kMix Kitchen Machine

  1. Do I need to remove the splashguard in order to change the bowl tool?
  2. How do I clean my machine?
  3. I have a Kenwood chef. Can I use my attachments on my kMix machine?
  4. The machine seems to take some time to reach speed when first switched on. Is this normal?
  5. The machine stops working when I raise the head. What should I do?
  6. The mixer stops during operation. What should I do?
  7. The whisk/k-beater knocks against the bottom of the bowl OR the whisk/k-beater isn’t reaching the ingredients in the bottom of the bowl. What should I do?
  8. There is variation in the speed of the machine. Is this normal?
  9. What are the maximum capacities for my machine?

FAQs Kitchen Machine Attachments

  1. Can I get additional dies for my Metal Pasta Maker?
  2. Does the pasta dough need to be a specific consistency for use in my Plastic Pasta Maker?
  3. How do I adjust the paddle on my Colander and Sieve?
  4. How do I clean my Grain Mill?
  5. How do I clean my Ice Cream Maker?
  6. How do I clean my Meat Grinder?
  7. How do I clean my Pasta Maker attachment?
  8. How do I clean my Roto Food Cutter?
  9. How do I clean myCentrifugal Juicer?
  10. How do I clean mySlicer/Shredder?
  11. How do I get additional plates for my Slicer/Shredder?
  12. How do I know which side of the reversible plate to use on my Slicer/Shredder?
  13. How long can I keep my ice cream made by my Ice Cream Maker for?
  14. How long can I keep pasta made by my Pasta Maker before cooking it?
  15. How long should I leave the Ice Cream Maker bowl in the freezer for?
  16. How long should it take to make ice cream or sorbet in my Ice Cream Maker?
  17. How much preparation do I need to do to the fruit before I juice it in my Centrifugal Juicer?
  18. How should I clean my Citrus Juicer?
  19. How should I clean my Potato Prep?
  20. I have never made sausages in my Meat Grinder before. What tips can you give?
  21. Pulp has stopped coming out of my Centrifugal Juicer. What should I do?
  22. The feed tube is blocked on my Meat Grinder or Pasta Maker. How can I remedy this?
  23. The freezing solution seems to be leaking from the Ice Cream Maker bowl. What should I do?
  24. The mixer head won’t shut when I’m using my Potato Prep. What should I do?
  25. The pasta comes out curly from my Pasta Maker – how can I stop this?
  26. What are each of the screens for on my Plastic Pasta Maker?
  27. What are the different drums for on my Roto Food Cutter?
  28. What can I use my Grain Mill for?
  29. What do the different plates do on my Slicer/Shredder?
  30. What is kebbe? I have an attachment for it with my Meat Grinder
  31. What is the capacity of the Grain Mill?
  32. What is the difference between AT312 and AT960 Citrus Juicers?
  33. What is the difference between the screens on my Meat Grinder?
  34. What is the maximum amount of fruit that can be processed in one batch in my Centrifugal Juicer?
  35. What should I use my Coarse Sieve for?
  36. What should I use my Fine Sieve for?
  37. Why do my ingredients stick to the inside of my Ice Cream Maker bowl?
  38. Why do some fruits produce bitter juice in my Centrifugal Juicer?

FAQs Kettles

  1. Can I replace parts of my kettle?
  2. How do I clean my kettle?
  3. How often should my kettle be de-scaled?
  4. What can I boil in my kettle?
  5. What is a concealed element?
  6. What is a fine mesh filter?
  7. What is a printed element?
  8. What is Stealth quiet rapid boil?
  9. What is the average life of a kettle?
  10. What’s the minimum and maximum capacity I can boil?
  11. Why is there a taste to my water?
  12. What is the guarantee period on my Kenwood kettle?
  13. My kettle has what looks like a rust deposit forming inside the kettle.
  14. Why is my kettle noisy?

FAQs Kitchen Machines

  1. I am having difficulty fitting the Flexi Beater into my Chef or Major. All my other bowl tools fit fine.
  2. Can I buy spare parts and additional attachments for my Kenwood Chef / Major?
  3. Can I get a Food Processor for my Chef / Major so I don’t need two separate machines?
  4. Do I need to remove the splashguard in order to change the bowl tool?
  5. Do Kenwood Chef and Major Mixers have a guarantee?
  6. How can I get my Chef / Major serviced?
  7. How do I clean my machine?
  8. How many attachments can I use at once?
  9. The bowl is quite big, it is possible to buy a smaller bowl?
  10. There is oil leaking from the head of my mixer, is it faulty?
  11. There is variation in the speed of the machine, is this normal?
  12. What are the maximum capacities for my machine?
  13. What is a Kenwood Kitchen Machine?
  14. What is pulse?
  15. What is the difference between a Chef and a Major?
  16. What is the Flexi Beater?
  17. What should I do if the machine seems to take some time to reach speed when first switched on?
  18. What should I do if the mixer stops during operation?
  19. What should I do if the whisk/k-beater knocks against the bottom of the bowl or the whisk/k-beater isn’t reaching the ingredients in the bottom of the bowl?
  20. Who can I contact if I have any difficulties with my Kenwood Chef / Major or need some additional advice?
  21. Why does there seem to be a lot of mixture left on the sides and the bottom of the bowl?

FAQs Juicers

  1. Do I need to peel the fruits before I use them?
  2. How many apples would I need for one glass of juice?
  3. How much can I juice at a time?
  4. Ok, So what kinds of fruits does each juice?
  5. What are the differences between a Citrus Press and a Centrifugal Juicer?
  6. What can I do with the Left over Pulp?
  7. What speeds should I use for which fruits?
  8. Why wont my Juicer turn on?

FAQs Induction Hobs

  1. After the appliance is plugged in and the power button is pressed, no indicators are lit. What should I do?
  2. Are there any differences between induction cooking and regular hob cooking?
  3. How do I clean my induction hob?
  4. How do I know if I can use my pans?
  5. How do I set the timer?
  6. I have a pace maker / other medical implant. Can I still use an induction hob?
  7. In timer mode, the timer is set and the on/off button is flashing but heating does not begin. What should I do?
  8. The power button indicator lights up, but heating does not start when power control is adjusted. What should I do?
  9. What does it mean if Failure codes E:01 E:02 E:04 E:05 E:0b E:0C occur?
  10. What does it mean if Failure codes E:03 E:06 occur?
  11. What does it mean if Failure codes E:07 E:08 occur?
  12. What safety features does the induction hob have?
  13. What should I do if heating stops suddenly during operation?

FAQs Hand Mixers

  1. What are the different attachments for my hand mixer?
  2. What ingredients can I use with a Hand Mixer?
  3. What is a Hand Mixer?
  4. What recipes can I make with a Hand Mixer?
  5. What speeds are suited to what ingredients?

FAQs Hand Blenders

  1. Are the parts dishwasher safe?
  2. Can I process hot ingredients?
  3. Can my Hand Blender Crush Ice?
  4. How should I prepare ingredients before blending?
  5. What are all the attachments for a Hand Blender?
  6. What are Hand Blenders used for?
  7. Will processing hard ingredients damage a Hand Blender?

FAQs General Questions

  1. I bought my appliance abroad and now live in England – how do I deal with any claims under guarantee?
  2. I have a complaint regarding WK300 filter.
  3. I have a Kenwood Cooker and require some assistance.
  4. I have a Kenwood Stereo System and would like some assistance.
  5. I have issues with my Kenwood Product which I purchased at a third party store. Can I still claim any store guarantees?
  6. I would like to buy replacement filters for my WK300.
  7. I would like to complain about my Kenwood Microwave/Dishwasher/Tumble Dryer or any other white goods purchased at Currys.
  8. What parts are dishwasher proof?
  9. What time is Connect Distribution open for ordering?
  10. What time is the Kenwood Shop open?
  11. Where can I find my serial number / date code?
  12. Why are bowls and lids etc not covered by the guarantee?

FAQs Fryers

  1. Can I buy a new filter for my Deep Fryer lid?
  2. Can I deep Fry frozen foods?
  3. Can I re-use the oil from my Deep Fat Fryer?
  4. How do I clean my Fryer?
  5. What is the Total Clean system on a Deep Fat Fryer?
  6. Why is corn oil recommended for Fryers?

FAQs Food Processors

  1. Can I process Hot ingredients?
  2. If I can mix dough with my Knife blade why do I need a dough tool?
  3. Is my food processor Dish washable?
  4. What are the performance differences between a whisking disk and a dual beater whisk?
  5. What attachments need a different speed?
  6. What does a Maxi Blend Canopy do?
  7. What is a Food Processor?
  8. What is a Pulse Function?
  9. What is the difference between a Food Processor and a Kitchen Machine?
  10. Why wont my processor switch on?

FAQs Coffee Makers

  1. Do all filter machines produce the same results?
  2. Glass or thermal carafe?
  3. How important is the type of coffee I use?
  4. So how do I make a cappuccino or latte?
  5. What about Pod machines?
  6. What is espresso coffee and how is it different from filter coffee?
  7. What is filter coffee?

FAQs Bread Makers

  1. Can I use the delay timer for all of the programs?
  2. How do you remove the kneader from the pan on a BM200?
  3. How should I measure out my ingredients?
  4. I’ve plugged in my bread maker but nothing has happened, is it broken?
  5. My bread has not come out as expected. What am I doing wrong?
  6. My Bread Makers does not mix when I press start?
  7. Why do I need to remove the bread pan from the machine before adding the ingredients?

FAQs Blenders

  1. Can I process hot ingredients?
  2. Can you store liquids in the Goblet?
  3. Does the goblet on my Blender come apart for cleaning?
  4. If the Blender goblet leaks what should I do?
  5. Is the goblet dishwashable?
  6. My sealing ring did not come with my Blender, the instructions show a break down of the appliance disassembled and they show a separate sealing ring.
  7. What are the recommended ingredients for each speed setting?
  8. What can be put in it?
  9. What is a Blender?
  10. What is a Mill used for?
  11. What is a Pulse Function?
  12. What is the filler cap’s function?

FAQ's kMix Attachments

  1. Can I get additional dies for my Metal Pasta Maker?
  2. How do I clean my Meat Grinder?
  3. How do I clean my Pasta Maker attachment?
  4. How do I clean my Roto Food Cutter?
  5. How long can I keep pasta made by my Pasta Maker before cooking it?
  6. I have never made sausages in my Meat Grinder before. What tips can you give?
  7. The feed tube is blocked on my Meat Grinder or Pasta Maker. How can I remedy this?
  8. The pasta comes out curly from my Pasta Maker – how can I stop this?
  9. What are the different drums for on my Roto Food Cutter?
  10. What is kebbe? I have an attachment for it with my Meat Grinder
  11. What is the difference between the screens on my Meat Grinder?