Customer Service

If you need help using or finding any of our products, or have any questions about Kenwood, our Customer Experience Team will be glad to help you.

You can contact us at:

1-800-322-3848 9:00 am – 8:00 pm (ET) Monday through Friday or 9:00 am - 5:00 pm (ET) Saturday.

Or use our online inquiry form to send us a brief description of the question or issue you're experiencing.  Our consumer service representatives strive to respond to all inquiries within 24 hours of receipt. 

*Please note we can only deal with US customers - if you have an overseas enquiry, please find your country on our global site and then visit Customer Services, for local contact details.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

  • How do I clean my machine?

    Always switch off and unplug before cleaning. Wipe the mixer body and outlet covers with a damp cloth, then dry. Never use abrasives or immerse in water Wash the Bowls, tools and splashguard by hand, then dry thoroughly. Or alternatively, wash in the dishwasher. Never use a wire brush, steel wool or bleach to clean your stainless steel bowl. Use vinegar to remove limescale. Keep away from heat (cooker tops, ovens, microwaves)

  • What is a Kenwood Kitchen Machine?

    The Kenwood kitchen machine is a stand mixer with a difference. The Cooking Chef comes with 5 bowl tools – a whisk, k-beater, flexi beater, stirring tool and dough hook. These allow you to do all the tasks you would expect from a mixer, from whisking egg whites to making dough. The unique planetary mixing action gives you perfect results every time. With additional power outlets and an amazing range of attachments, the mixer becomes a kitchen machine as you can tailor it to your personal needs. With attachments for blending, chopping, slicing, mincing, pasta making and more, plus the induction heating for cooking, there are no limits to what you can achieve.

  • Do I need to remove the splashguard in order to change the bowl tool?

    No. The splashguard is attached to the hub, so the bowl tool outlet is easily accessible for changing the tool.

Cooking Chef Instruction Manual