Retail Users

Goods Return Authorisation

DéLonghi and Kenwood strive for continual improvement and to this end are introducing changes to improve the processing of Goods Return Authorities (GRA's) on products returned within manufacturer’s warranty.

The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from retailers for repair or replacement.  This policy applies to defective products only.

Delonghi is committed to compliance with all laws and regulations, including the Competition and Consumer Act and Australian Consumer Law / Consumer Guarantee NZ.  This policy does not exclude or modify the statutory rights or liability of any party.

This policy does not affect the rights of end user customers or contractual relationships with our account customers.

Goods Return Authorisation Document

Please see below the link to download a PDF copy of the
“Goods Return Authorisation” information, policy and process document.
DeLonghi Kenwood Goods Return Document

Spare Parts

If you require spare parts you will need to purchase them from a service agent, please use the service representative locator page to assist in locating your closest service representative.