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I have issues with my Kenwood Product which I purchased at a third party store. Can I still claim any store guarantees?
Please contact the store you bought it from, Kenwood Ltd has no affect on store guarantees and we cannot redeem them for you.
What parts are dishwasher proof?
Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.
Where can I find my serial number / date code?
Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.
I bought my appliance abroad and now live in England – how do I deal with any claims under guarantee?
Take the appliance with the purchase receipt to a Kenwood Authorized Repairer
I have a Kenwood Stereo System and would like some assistance.
Kenwood Appliances (M) Sdn Bhd is an entirely separate company to JVCKENWOOD Malaysia Sdn Bhd. Please contact them about their products.
Why are bowls and lids etc not covered by the guarantee?
No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.
Frequently Asked Questions (or FAQ's) will help you to find additional information on your product
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