Customer Support

Contact us at:

DE’LONGHI GROUP SERVICE CENTRE (PETALING JAYA)

TMT Services Sdn Bhd

Lot No. R-02, 3rd Floor, Citta Mall, No. 1, Jalan PJU 1A/48, PJU1A, Ara Damansara, 
47301 Petaling Jaya, Selangor Malaysia.

Location Map? Download Here

Service Hotline (Klang Valley)                        Spare Parts & Accessories
Tel: +6 03-7831 7248                                          Tel: +6 03-7831 7248
Fax: +6 03-7832 7063                                         Fax: +6 03-7832 7063
Email:  kenwoodrsc@tmt.com.my                       Email:  kalai@tmt.com.my

Outstation Service, Spare Parts & Accessories                   
Email:  janeheng1008@gmail.com

Alternatively, you can Whatsapp +6 01-9612-6329 


Opening Hours
:
Mon – Fri: 9.00am to 5.30pm   
Closed: Saturday, Sunday and Public Holidays.
 

Not staying in Selangor state? Please click here to view the list of servicing contractors thoughout Malaysia.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Questions we hear the most

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • I have issues with my Kenwood Product which I purchased at a third party store. Can I still claim any store guarantees?

    Please contact the store you bought it from, Kenwood Ltd has no affect on store guarantees and we cannot redeem them for you.

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Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”