Customer Support

DE’LONGHI GROUP CUSTOMER SERVICE CENTRE (PETALING JAYA)

TMT Services Sdn Bhd
Lot No. R-02, 3rd Floor, Citta Mall, No. 1, Jalan PJU 1A/48, PJU1A, Ara Damansara, 
47301 Petaling Jaya, Selangor Malaysia.

Service Hotline                                                      
Tel: +6 03-7831 7248 or +6 03-7832 0367                                       
Fax: +6 03-7832 7063                                       
WhatsApp: +6 01-2336 8906                                  
Email:  kenwoodrsc@tmt.com.my     

Spare Parts & Accessories
Tel: +6 03-7832 1322
Fax: +6 03-7832 0632
WhatsAPP: +6 01-9612 6329
Email: spareparts@tmt.com.my

Outstation Service, Spare Parts & Accessories                   
Email:syiqin@tmt.com.my 

Opening Hours:
Mon – Fri: 9:00am to 4.30pm
Saturday: 9:00am to 12:30pm  
Closed: 1.00 p.m. to 2.00 p.m (Lunch on Weekdays), Sunday and Public Holidays.

Not staying in Selangor state? Please click here to view the list of servicing contractors thoughout Malaysia.

Note: To avoid disappointment, always contact the service agent to confirm they can repair your particular product model before taking your appliance for repair.

Download the latest ASC Contact List here

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Questions we hear the most

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. The date code will be a series of 4 digits such as OM44.

  • I have issues with my Kenwood Product which I purchased at a third party store. Can I still claim any store guarantees?

    Please contact the store you bought it from, Kenwood Ltd has no affect on store guarantees and we cannot redeem them for you.

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Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”