Customer Support

NOTICE

New Hotline: 2237 1313

Address:

Hong Kong - 6/F, Flat C, Eton Building, 288 Des Voeux Road Central (Tel 2851 3533 ,Fax 2851 7878)
NT- Room 1603, Millennium Trade Centre, 56 Kwai Cheong Road, Kwai Hing (Tel 2590 6933, Fax 3590 3902)

Service hours:        Monday to Friday 09:00 to 18:00
                               Saturday 09:00 to 14:30
Lunch break 12:00 to 13:00, Sundays & Public holidays closed

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If you need help using or finding any of our products, or have any questions about Kenwood, please contact our customer service team on 2237-1313 or email to info.hk@delonghigroup.com.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

  • Where can I find my serial number / date code?

    Normally on the underside of the appliance often near the cable entry point. i.e. Kettle. The date code will be a series of 4 digits such as OM44.

  • What parts are dishwasher proof?

    Many Kenwood Products have dishwashable parts, however it is often a product specific feature so for more information see the individual product pages. The motor housing of a product is never dishwashable.

  • Why are bowls and lids etc not covered by the guarantee?

    No removable parts are covered by the guarantee if they are dropped, or similar. The guarantee covers mechanical parts and workmanship.

Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”