Kenwood Canada Customer Services

If you need help using or finding any of our products, or have any questions about Kenwood, our Customer Experience Team will be glad to help you.


Please use our online inquiry form to send us a brief description of the question or issue you're experiencing.  Our consumer service representatives strive to respond to all inquiries within 24 hours of receipt. 


To speak directly with a consumer service representative, please call 1 (888) 335-6644. Our representatives are available: 9:00 am – 8:00 pm (ET) Monday through Friday and Saturday 9:00 am – 5:00 pm (ET).


Kenwood c/o De'Longhi America, Inc.
3275 Argentia Road
Unit #101
Mississauga, Ontario L5N 0G1


Please note we can only deal with Canada customers - if you have an overseas enquiry, please find your country on our global site and then visit Customer Services, for local contact details.

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

Common FAQs

  • What is the difference between a Chef and a Chef Major?

    The Chef Major is a larger machine in both motor size and bowl capacity.

  • What is the Flexi Beater?

    Unique to Kenwood, the flexible shape of this new bowl tool fit the profile of the Kenwood bowl perfectly ensuring that all soft mixtures are mixed to perfection, reducing the need to scrape down the bowl every couple of minutes.

  • What are Hand Blenders used for?

    Hand Blenders are very versatile tools, they are designed to be easy to use and easy to store. The main attachment is for blending small amounts, but many come with a whisk. They are supposed to be smaller substitutes to larger and more expensive appliances.

Popular FAQ topics

Instruction Manuals

    Kitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”