Frequently Asked Questions

FAQs Kettles

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Popular FAQ's

  • Can I replace parts of my kettle?

    Yes you can replace the filter, the lid (in most cases) and the control on the powerbase.

  • How do I clean my kettle?

    Before cleaning make sure you have unplugged your kettle and let it cool down. Wipe with a damp cloth, then dry. Do not use abrasives because they will scratch the metal and plastic surfaces. Even though your kettle comes with a filter, you still need to clean the inside (and the filter) regularly. Remove the filter by holding the tab and then lifting the filter out. Regular descaling of the flat element will improve the performance of your kettle. Supermarket proprietary descalers or vinegar can be used to descale your kettle.

  • How often should my kettle be de-scaled?

    Every few months in hard water areas or if obvious scaling has taken place. Scaling of the element will shorten the life of the product.

  • What is a fine mesh filter?

    A fine mesh filter is found in the front of the kettle behind the spout which stops limescale entering drinks providing fresher water and high quality taste.

  • What is the average life of a kettle?

    Normally 5 years

  • My kettle has what looks like a rust deposit forming inside the kettle?

    This is more than likely due to limescale build up. Limescale in some parts of the country can manifest itself as a brown deposit. Descaling your kettle should remove the brown deposit. to reduce limescale build up use filtered water.

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